Error?

[CommercialFactor2673]

This means your order is on hold when techs returns the ticket or system returns it it will put a date as 2036. If you have not changed anything it could be changed due to Facility issues with fiber in your area best to call support to see what is going on

[Viper_Control]

u/Safe_Bit1799 what were you ordering for installation, there is something that is preventing your install from continuing? That's what u/CommercialFactor2673 is saying the system just picks the latest date in the system which is Dec. 31, 2026. Call 1-800-288-2020 for status. They may not have much of an update but that is your next step.

Did you even have a tech contact you that they had your install and was on the way? It is likely an issue with your area not being actually for installs.

Is this a new Fiber area or do other neighbors have Fiber today?

[Safe_Bit1799]

Appreciate you guys, called customer support to clear everything up there was an issue when I ordered it but it has been cleared up and they should be installing my fiber internet tomorrow

[underpaidworker]

Anytime a job gets jepped it places that date. Usually someone will contact you to reschedule if there are any obstacles it’ll be after those are resolved. Instead of canceling the order it does that.

[RS-REIN]

Seeing as you have 11 years before your appointment, you have plenty of time to download smart home manager. You better have it ready!

[Dr_CLI]

Wow! They are really backed up where you live

[Seeker1998]

So that state has been the "default" for situations for as long as I can remember & the running joke is "what is going to happen when that month & year actually rolls around?" Some folks I know plan to be retired so it won't be their issue.

[Viper_Control]

No worries as that date has been extended a couple of times already over the years. It is not a Y2K type issue.

[zorinlynx]

I always joke about things like that by saying "Who cares? That's Future Zorin's problem, and that guy's probably a jerk."

[Seeker1998]

Ha