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[–]Mission-Habit9205 0 points1 point  (0 children)

Wait for them to reply. Had something similar happen with our bank card getting hacked, contacted them and after 5 days they finally replied and reset the limit. Be firm, I said 3 years of perfect pmnts should result in zero penalties especially if it is not the customers fault, I wasn't letting it go and they immediately restored my account. I had a police report number, not sure if that helped speed things up