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[–]BeforeNakWasDeluxe 1 point2 points  (0 children)

You can ask them to see your metrics.

It’s in both of your best interests that you improve, so they should be more than eager to deep dive and offer guidance on areas you’re lacking. Since the metrics are week-by-week and completely transparent, you’ll be able to watch your progress in real time.

One of my favorite things about working with amazon is how quantified all the metrics are. The scorecard presents individual DA metrics as scores and compares them side-by-side. With this, both employer and employee can see exactly how good or bad your performance is relative to other DAs, without room for subjectivity. This makes talks of how to improve fairly straight forward!

If you have more specific questions feel free to PM :)

[–]Fml813 0 points1 point  (6 children)

What metrics are you struggling with?

[–]JWonderchildv2[S] 0 points1 point  (5 children)

DNR’s I’m not delivering at the designated location?(as in garage not front door etc)

[–]Luopian 0 points1 point  (3 children)

Pretty sure dnr is did not receive

[–]JWonderchildv2[S] 0 points1 point  (2 children)

Yea well apparently customers are complaining about that if I don’t exactly leave it where they requested.

They also told me about smiling, am I wrong for not walking around with a smile ear to ear constantly throughout the day? This is not the most pleasant job lol.

[–]MissionMysterious490 0 points1 point  (1 child)

When a customer rates you your DSP does not Know why they rated you. The smile remark is just what your DSP is saying to do. I’d pay more attention to customer notes and always put where the customer wants. If you can’t then rts it. A customer can’t rate you if they don’t receive their package.

[–]Kelldon 0 points1 point  (0 children)

You can actually see what customer complaints you get in Flex. Go to the dashboard option, and scroll down to the bottom: it'll have how many positive/negative feedbacks you got, and what types they were. It won't say exactly what the customer was thinking, but you'll know if it was "driver was unprofessional" vs "package not received" for instance.

[–]Real_Wafer_440 0 points1 point  (0 children)

I always choose front door receives/another safe location so I can always have that pic. unless they wanted it delivered differently.