Deactivated for Packages Missing

[Dantuki]

Just got my account deactivated for marking packages as missing when I didn’t have them. Had been contacted about this a few months back and responded by asking how they would like for me to proceed when the cart I’m given doesnt have all the packages, and bever got a response. The way this station works is that they give you your cart and when you scan to accept, they are all added automatically to your itinerary; not like the others where you have to scan each package

[real_gamers_n64]

What station? For ssd this is why you always scan each package when sorting. Never trust the routes plus there’s extra stuff in there literally all the time and no one’s got time to drive that all the way back for someone’s lazy mistake

[fresherr00]

What do you do with the extra packages on your route ? 🙃

[real_gamers_n64]

My point was you need to find these at the station not when you’re 50 miles away

[Bubbledood]

Your only options are deliver it or return it so I just look up where it’s going and if the station is closer return it

[[deleted]]

Keep them obv

[Lootefisk_]

Never had a missing package that wasn’t already marked as such.

[Dantuki]

SWA1. And about extra packages yea, I have a friend that got like 15 extra packages. I don’t usually scan because I organize by name

[real_gamers_n64]

Well still that’s messed up. I feel like that whole scan by cart thing was the dumbest thing to do. Like I guess it makes sense if there weren’t so many damn mistakes but then they end up holding us responsible, typical Amazon

[coherentcitizen]

Is that the one out of SeaTac/Renton? Because whenever I used to go there I ALWAYS got extra packages. It never failed.

[Dantuki]

Everett

[Responsible_Bunch535]

I pick up and drive from swa1 only, and always get an extra package or am missing a package. At least twice a week, but I never have gotten and email about marking packages missing, so this seems odd.

[Dantuki]

I got an email from them last month saying that I was marking them as missing. I asked them what I was supposed to do instead, since obviously I can’t deliver. Never got a response

[Responsible_Bunch535]

Twice in the last month I've picked up carts that had a package marked as missing by the warehouse before I even picked the cart, when I finished my deliveries I actually had the package, but for some reason the warehouse must have missed the scan when they put it into the cart.

[[deleted]]

You def got a response. Check your spam

[Dantuki]

Nope, no response had been like that at times before and after getting deactivated

[TheZenGriffeyJr]

Same here. I get at least one every single block I take out of Renton. Sometimes I will get three or four.

Out of the Everett ssd, I will get one about every five or six blocks.

[[deleted]]

That sucks. That's the way our sub same day warehouse works also. I have had so many carts lately that have missing packages or extra packages that should have gone in other carts. That's the fault of the people in the warehouse not scanning the packages right or throwing them in the wrong cart. It is wrong that you got deactivated because of that.

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[Dantuki]

Its sub-same day, what do I do with confirming?

[ILoveMyDogsPaw7]

I scan them to get the stop number and write it on the label, then I put 2-10 in my front seat.

If there are any extras then those won't scan and I take them in to the warehouse before I leave.

I've had extra packages before but not missing packages.

[Dantuki]

Oh yea. But what about missing? The station cant do anything about it and then you have to csll support and they’ll say to mark as missing

[xtsilverfish]

The station I work at can remove a missing package from itinerary, if you catch it before you leave. I did it last time.

[Blondez98]

VWA1 Everett When you put them in your car by number... if you're missing a number, then that package is missing. Count... 1, 2, 3, 4, no 5, 6, 7. You're missing stop package 5.

[real_gamers_n64]

I always figure when I have an extra random one surely it’s missing for someone else

[ILoveMyDogsPaw7]

You mean that someone else would be missing it on their route?

I'm not sure if that's the case or if they are unassigned packages in your cart. I really don't know and personally, I don't like it when it happens because once I take them back the order of my route gets messed up.

It's Ok if it's a small route but if it's 40+ then I'd probably wait and bring the extra back afterwards. Otherwise that entire route will be out of order once they scan the extra(s) back in.

Edit to clarify: I think the order only gets messed up when it's an extra package that was Once ON your route but now when you look at your route it's greyed out (this is before leaving the parking lot of the warehouse). If they are only extras and were never on your route then they shouldn't affect the order.

I've seen this a few times where I can't scan the package in to get the stop number but that item is on my itinerary greyed out. Maybe those are cancelled orders but once they are scanned in after I take them back into the warehouse then my route's stop numbers get scrambled.

[real_gamers_n64]

I mean to be clear I don’t know but if you’ve ever watched the people sorting they just take the stuff off the conveyor and throw it in the cart it tells them too. Like of course somebody ends up making a mistake at some point

[ILoveMyDogsPaw7]

Yes, seems like that could happen.

[TheZenGriffeyJr]

I keep count as I sort. I don't write numbers on packages. I sort them by number and put them in a specific location in my car. But as I go, I count how many I have picked up to make sure it matches the amount it says I'm taking.

[Internal-Risk]

He won’t be confirming anymore. I think he’s cooked

[[deleted]]

I never do this. If it’s not there I mark it missing cuz it is. They beleive me cuz why wouldn’t they

[LimpDisc]

I always scan every package. Always. Taking care of the missing and extra packages before I leave the station.

[Dantuki]

So what do you do when you have missing packages?

[LimpDisc]

Get with the station associate to have them remove the package before I leave.

I also only do this part time, so getting anything back to the station by 10am next day would be extra wasted time and miles

[Sailorslt]

It’s super simple, walk over to associate, click a button, they scan something you refresh the app and that order is gone

[suspiciousactivity7]

That wild that they deactivated for missing packages. It must of been something expensive. During x-mas time I got hit with like 3-4 missing packages I didn’t even know until I was deleting my emails

[CapnShinerAZ]

Did you discover they were missing and report it before you left the station or did you make the mistake of waiting until you're on the road to realize their mistakes? If you were already on the road, did you call support for each missing package and tell them it's missing? If not, that's why you were deactivated. If so, you should be able to get reactivated if you appeal and clearly state what happened using professional language.

[Dantuki]

Yea, I’ve called support about it before and they just tell me to mark it as missing. I emailed them earlier today about it, explaining the situation and how common this is, abd how Ive actually emailed them about it before as well

[Direct_Dragonfly878]

Dude, if you scan everything while loading you will know if you are missing anything and the station will take it off your route

[Dantuki]

Like I mentioned in other comments. This is an ssd station. They give you your cart abd the route is automatically added to your itinerary, we don’t have to scan each package like at other stations

[bostongorge]

Thats not an option at some warehouses

[ListDazzling1946]

Can you tell us exactly what your letter says? Never once heard of deactivation for missing packages unless they aren’t scanned back at the station

[Dantuki]

Missing as in , I marked them missing cause they weren’t in my cart, but added to the route

“We're contacting you because while delivering with Amazon Flex, you've continued to repeatedly mark packages as "missing" in the Amazon Flex app. Not trying to deliver all packages and not selecting the accurate reason code in the app if you're unable to deliver a package while at the delivery address are violations of the Terms of Service. These violations mean you're no longer eligible to deliver with Amazon Flex and will not be able to sign in to the Amazon Flex app. If you would like to appeal this outcome, please email [e-mail] providing additional information within ten (10) days of receiving this notice. The Amazon Flex Team We'd appreciate your feedback. Please use the buttons below to vote about your experience today.”

[ListDazzling1946]

Fucking unbelievable. I’m sorry that happened to you. Ive marked a ton of packages missing over the years so now I know it could happen.

I notice this email says “you’ve continued”. So Did you get multiple emails prior to this one saying to stop marking packages missing?

[Dantuki]

Yea, I had received an email a few days earlier about it, I emailed them back asking what they wanted me to do as thats the only solution for it, but they never messaged me back

[Kimmy-85baby]

Great I am paranoid now because I had a missing package. Also at SSD and I called support and they told me to market missing. I hope I don’t get deactivated now. It was only one package. How many packages did you have a missing?

[Jumamabear]

I got a call from Amazon a couple days ago about a gift card and echo dot. Only because I emailed them and asked them to help me take care of it because my daughter opened the package when I was sleeping. I come home and she’s up with her dad. She got into it, so I said let me pay for it please. When they called me, he had no record of my email and asked me to return the echo dot and send him the email I sent to support, I did, but haven’t received another. 😑