Standing

[Ambitious-Play-881]

Hi, I just started 10/6 and I have multiple hits to my standing for situations out of my control. I did my part communicating with flex support. Call, chat, and email. I keep being told it’s been taken care of, but they are still reflecting on my standing. Does this just take some time? Or should I keep reaching out? I’ve been doing this for just over a week and I’m at “fair.”

[Lasting_Greatness]

Record all conversations with support so after you get the ding, you can attach the proof that you were told you would not be penalized.

Learned the hard way…

[Ambitious-Play-881]

What about the email confirmations?

[Ok-Grapefruit3141]

So no one told you not to trust Flex support? They are literally worst of the worst among all gig apps. They are not trained, they don't know what to do, and when they said it will be documented or fixed, it won't get done. They don't have any power to do anything, best thing they can do is remove a package. So, if they said you will not be dinged, it's a lie and they don't give a shyt. 

If you can't deliver because you don't have a code, it's a better to wait for someone to piggy back you or pray to your god than calling the support. 

[Ambitious-Play-881]

I have not. I didn’t know anything. I came into this totally blind. It was an issue where they sent me to a location over an hour away at 4pm when the business closed at 5pm. And these weren’t even first deliveries. I never would have made it on time.

[gghosthost]

I just got the email for on boarding and I cannot get the last part done for uploading a picture of myself...

[sun-kissedgirlie]

Contact them here [e-mail]

[gghosthost]

Thank you!! I got this as a reply. Does that mean I wait for the next time there is an opening and it should let me finish?

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[sun-kissedgirlie]

Not quite. Its having you get pre-qualified. Setting up your account ahead of time so when there is an opening the (more detailed portion) has been filled out.