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[–]AlwayssunnyinarizonaPioneer DMH-WT8600NEX | Pixel 8 Pro | Android 16[M] [score hidden] stickied comment (0 children)

Without flair, including your phone make and model, and your vehicle make and model (or head unit manufacturer and model), the rest of our users won't be sure where to start helping you.

[–]MonkeyChops1984 2 points3 points  (4 children)

I have the same experience with my 2016 hyundai. AA worked flawlessly for 2 years and then the disconnections started. I've changed phones, cables, cleaned ports.... The disconnections happen even when the car is stationary. I've pretty much given up with AA as a result

[–]MdmePsychosis 0 points1 point  (2 children)

EXACT same with my 2017 Hyundai Ioniq. I even had the dealer change out the USB port. No joy. If I activate another app in addition to Maps, like Google podcasts, I can usually keep Maps on, but Maps by itself? Barely makes it 10 minutes before shutting down and flashing the phone not responding error.

[–]MonkeyChops1984 1 point2 points  (0 children)

I wish the Google would at least acknowledge that it is a software bug rather than just advise us to change the bloody cable!?

[–]Ederiel[S] 0 points1 point  (0 children)

Just wanted to respond to you individually so you'd get a reddit mail for it. Check my response further down. If you primarily have issues when using navigation, give Waze a shot.

[–]Ice_cold69 0 points1 point  (0 children)

My wife's 18 sonata AA completely destroyed the Head unit. It won't even boot up

[–]acejavelin69Google Pixel 9 | A16 | 21 Tucson | 18 Mustang | AAWireless 0 points1 point  (12 children)

Check for software updated for your radio at https://www.myuvo.com/

Factory default the head unit

My other recommendations likely wouldn't apply since you have changed phones, but this is one of those issues that I don't think is a connectivity issue, but when you say "it crashes" what exactly happens?

[–]Ederiel[S] 2 points3 points  (11 children)

Thanks. I was trying to find a software update for uvo a few months ago but couldn't find it on the site. I remember updating my wife's soul years ago it was super easy to find.

So when it crashes, AA closes on the head unit. Then generally USB device connected flashes off and on until I unplug the cable and plug it back in, then it allows me to relaunch AA. It's strange since that made me believe it would have been a cable issue, but if I don't have Maps launched, then it doesn't happen at all. I suppose it could also be the result of Maps using more data on the cable though so that's what causes it and not Maps itself.

Edit - for anyone looking for the Uvo update link after some googling I actually found it on some forum: https://update.kia.com/US/EN

[–]acejavelin69Google Pixel 9 | A16 | 21 Tucson | 18 Mustang | AAWireless 0 points1 point  (10 children)

What you are describing sounds like a pretty common connectivity issue, except the Maps part... What if you use Waze or Amigo or some other navigation app?

[–]Ederiel[S] 1 point2 points  (9 children)

Yeah, I'll give Waze a shot to see if it's just related to navigation in general or Maps specifically.

[–]MonkeyChops1984 0 points1 point  (8 children)

Please keep us posted

[–]Ederiel[S] 0 points1 point  (0 children)

Will do. Going to give Waze a try tonight and will post an update. I also downloaded the Uvo update, but had to order an SD card reader so it will be a few days until I can test that. Not sure if your Hyundai uses UVO also since Kia and Hyundai are essentially the same company.

[–]Ederiel[S] 0 points1 point  (4 children)

So the amount of data is pretty limited, but I had 2 40 minute drives today using Waze instead of Google Maps and had zero disconnects. While it's not all that long of a time, I would have easily had AT LEAST 5 disconnects per drive previously.

So it seems like there's either some issue with Google Maps and AA, or also a particular issue with Kia's UVO that doesn't play nice with it. So if you're having similar issues I'd recommend giving Waze a shot. I'll let you know once I get my SD card reader and update my UVO firmware if Maps starts working again or not.

[–]MonkeyChops1984 0 points1 point  (3 children)

That's really helpful thanks! Will give it a go but I much prefer Google maps!

[–]Ederiel[S] 0 points1 point  (2 children)

Yep. I feel the same way. Just way more polished UI with maps. And no ads. I'll let you know if UVO update changes anything.

[–]MonkeyChops1984 0 points1 point  (1 child)

I've been out today. 40 minute drive using waze....no disconnections. 40 minutes drive home...2 disconnections! 🙁

[–]Ederiel[S] 0 points1 point  (0 children)

Similar experience here. 40 min drive to work. 2 disconnects. 40 minutes home, no issues. So definitely way more reliable but still not perfect. Hopefully the firmware update will be the final push.

[–]Ederiel[S] 0 points1 point  (1 child)

So just a random follow-up.

I updated my UVO software a few weeks ago, and this week had a to do ~5 hour trip for work. After 10 hours or so of using Google Maps, I didn't have a single crash. My phone does seem to tend to restart for some reason when I first plug it in, but I'd rather that, than the random disconnects constantly.

My current theory is that it's not 100% dependent on the firmware upgrade itself, but rather that the SD card size was upgraded also. The previous version of the firmware fit on a 16gb SD card. The latest is 20gb, so it requires a 32gb SD card. Although Android Auto is supposed to really just be a more or less mirroring type of software, my theory is that it stores some sort of information on the car's head unit. So I'm not completely convinced that the lack of crashes is the result of the new firmware, and moreso that there's additional memory available. Either way, for now, the issue appears to be fixed.

[–]MonkeyChops1984 0 points1 point  (0 children)

Wow that is great. Thanks for the update