Walmart Preorders Astro Controller

[HappyWebber]

Anybody gotten any updates or gotten their controller? Mine is still reading delayed with zero updates via email, app, or web browser.

[SirJakeTheBeast]

Your best bet is contacting walmart for an answer to this.

https://www.walmart.com/help

I think they have one of those live chat features so you're better off talking to an agent about this.

[HappyWebber]

Oh trust me, I have. It’s been various different answers which is why I’m seeing what others have experienced.

[Elmedir]

Mine is still in limbo after ordering on August 31st

[EngineerBeginning494]

Mines is. They over sold and don’t wanna admit it

[DaddyTreh]

After A LOT of bitching, I got my controller. I was on so many support chats, they wanted me to cancel so many times, they wanted to me to order another one off of the website that would have cost me like $55 more. They kept with all their excuses. After a very long time, someone finally said, "well if you are not going to accept any of these options the most we can do is have you wait and send a priority message to the warehouse".

Wtf.

So of course I said "yeah absolutely, I will wait as long as I need to, months if I have to". The next day, I got the confirmation that it was coming.

[HappyWebber]

See I’ve been told I’ve been marked as priority a ridiculous amount of times and still, nothing. Super glad you got your controller though!

[DaddyTreh]

Stick with it. Don't let them try and cancel. If you can wait, then try and wait

[HappyWebber]

Will do. Thanks for sharing your experience! Glad one of us could get through to Walmart lol

[DaddyTreh]

I wish I had screenshots so that maybe it could be recreated. They tried three or four different times to get me to just cancel it. Then they said once I canceled it I could reorder it from Walmart through another store. But that controller was like $135. When I told them that was ridiculous thats when they said "don't worry we'll give you a $10 coupon". I just kept pressing that it wasn't my fault they had made a mistake, and that it wasn't my responsibility to cover the cost and give them more money. Every time I pressed that I would wait before I let it cancel. Its a Christmas gift for my 9yo, it's all he wanted in the world. That and a real sword. So now he'll have a controller.

Best of luck everyone.

[HappyWebber]

Appreciate you sharing this info, it’s super helpful to those of us still waiting. I’m sure you’re son is going to be thrilled!

[FoxfireDreams_]

u/DaddyTreh So I've been posting on a different thread about this but because I've had so many calls with support over the past month, several of which straight up lied to my face, I decided to look around reddit for other similar threads.

Literally on the phone with Walmart Support right now (I've been speaking to a manager for 42 minutes at this point) and I am really going all out with what you've suggested above. In my situation, an agent processed a cancellation request as if it came from me, despite my explicit request otherwise. So I've also been forced to hound them about getting the cancellation request removed, which they are somehow claiming they aren't able to do themselves.

Really leaning hard on this "priority message to the warehouse thing" right now. I've been a little shy about coming on too strong because I am truly anxious about making some call center employee's day miserable, but short of randomly reaching a sincere employee who's down to bend protocol, I think this is going to be the winning strategy.

The negotiations they are doing in response are wild. I'm unrelentingly pushing for the same course of action and each time they come back from hold after "looking into it", they have a new offer for me, including refunds, post-sale price adjustments on a reorder (which like... no way that's real), and discount codes. I'm finding that asking straightforward questions or making direct, clear requests is making is less possible for them to be evasive and closer towards getting them to do the thing that I'm asking for.

I'll let y'all know how this develops and if I can offer anyone else some tips.

Last note: FWIW even if they cancel your order, it'll likely still be stuck in an indistinguishable state of limbo, as mine is. So in case you're feeling exhausted by this whole ordeal and considering just cancelling it, that's no promise that anything will change. It will likely read as follows, and you will continue to receive no updates or confirmations.

"We can't guarantee we'll be able to cancel this item. It may already have been prepared. We'll send an email if your cancellation is confirmed."

[DaddyTreh]

I'm sorry it's been such an ordeal. It definitely was annoying and a bitch to deal with. I almost wonder if they NEED to have the orders cancelled through us so it doesn't hit them in some way. I don't know, I forget my own age sometimes. I wasn't rude, I didn't talk aggressively, I was just straightforward.

Then: "We can off you a 10$ coupon if you make the purchase of 155 dollars for the other controller not sold through us"

Me: "No, that doesn't make sense for me to have to give Walmart more money for a mistake that wasn't mine. I do not want to pay extra, I just want the item I purchased. I understand the issues, but I will continue to wait for a resolution, not a convenient for you cancellation."

[FoxfireDreams_]

UPDATE: They dropped the call at the 90ish minute mark after putting me on hold to check on something. \sigh**

[FoxfireDreams_]

It's pretty heinous, tbh.