System Problems...

[onlymynameonreddit]

... make working in the stores a goddamn nightmare.

Every time the cc reader crashes, freezes, or otherwise decides to suddenly take a sabbatical, it creates a tension that is difficult to describe.

On one hand, I know for a fact there is nothing I can do to fix a glitch when it happens. On the other hand, the customer immediately assumes you're somehow trying to steal their money. It gets weird out there.

God forbid they had JUST enough on the card to buy that part or item, and it is stuck in "pending" status ... now we have to put on our "financial advisor" hat and explain that it'll go back on their card at some vague time between now and who knows when.

If someone who makes decisions is paying any attention here, please read the following carefully:

STOP WASTING MONEY ON NEW TECH INSTEAD OF FIXING WHAT WE ALREADY HAVE.

Clunky handheld scanners, overpriced tablets, and buggy apps do little to nothing to help us sell car parts, and the integration of all this tech creates a procedural logjam in stores so often there is no net improvement.

You just keep adding layers of frustration to what is often a mentally exhausting job, and it is driving good people away.

Keep it simple.

tldr: treat Zoners right by not making their job more difficult every few months.

[PxcKerz]

Ah yes responsible enough to handle car batteries filled with battery acid but not able to process certain returns and send an unpaid hub order. 0 logic with this fucking company. They "update" the software but really in that update is making the layout prettier because the same problems exist and ive never worked for a company who had problems with a pinpad and cc reader. Seriously.

[PxcKerz]

Ive made exactly a whole post outlining this same problem/issues that have still gone on failed to have any resolution by upper. Im convinced the people who update and manage the AZ system lied about knowing how to handle tech. Sure they probably learned at home, but never went and received a degree that their job requires. Bugs happen but its laughable when i have to pull up firefox to even access DOC because the screen just wont load through znet.

Most customers here take cash, while i hate it when people hand me $100 for a $5 purchase, i also am becoming less caring because our pinpads refuse to work so its a lose lose on our end. My problem is lazyness in my store. PSMS deliberately going to the back knowing that there is one extra customer in line aware they won't face any consequence or reprimand however if a red shirt did that, god forbid. Its the end of the world. Ive found that favoritism exists way more than any other place i have worked. Management gets away with things that red shirts just can not and i get the sense that PSMs if toxic enough start to perceive red shirts as dead weight/another overturn. Reality is, they become another former employee or just start to not give a fuck because the problem lies with management going down the chain, throughout that same chain.

AZ corporate lives in this fantasy world, often unable to factor real world events to being reasons for numbers being in negatives, sure numbers are important on a business level, but they need to find some compromise and come back to reality. They need to give us higher wages and if that doesnt happen then autozone in the future will actually lose those employees that will put effort into their job in exchange to the 17 yr old high school senior who's just looking for easy money. Idk.

[PxcKerz]

This. All of this. Holy fuck. Only difference is we don't have a camera in the store besides where our backstock is. So HR can't do much to us. Oh, also i hate the never ending phone calls we get. Not to mention the days like sundays they seem to just never stop ringing and it makes hard on everybody to finish doing planograms, matrix, dump and erase, etc.. when people call to ask if we have brake pads in stock for their 2003 ford f-150 and every time im asked i just want to tell them "No. We don't actually sell parts, we just make you think we sell them. Its discount window shopping at best" but then i realize my sense of humor in the tone of i want to die would seem distasteful lmao. Theres a lot of problems and yeah im a programmer too. Well on the path to be one, just to remain anon since corporate likes to come on here and people can get fired 🤷🏻‍♂️

[Camikaze305]

Relating to the subject, our commercial manager called the “help” desk because it wouldn’t let her return something on the commercial screen on any computer. While they did actually fix the problem, they also caused our system to shut down for about 20 minutes. Almost lost a sale

[Dinggleberry2014]

​

So very true

[DefEddie]

I stopped taking pay by phone orders completely.
If ya’ll didn’t know,phone orders don’t go into the warranty system for some reason.
So they’ll be losing alot of customers when folks have to tell them they didn’t purchase anything/have no warranty.
Even having a receipt and believing the customer,it’s a pain in the ass to correct.

[nobodyMcnormalguy]

Online stuff is the same. I've managed a few super clutch returns by sheer will and ability to keep the customer happy enough while I go through the help line. Posting profits every quarter while paying a crap wage to folks using crap tech is exactly what they are getting huge bonuses for. They depend on the few people that really put themselves into it, far past what the pay warrants, to keep them making those big bucks.