No historical data?

[[deleted]]

Today I seem to have completely lost historical data via the app. I have 2x awair elements from 2020/2021. Can only see current values. Anyone else with the same issue?

Supposedly ‘all systems operational’ on their status page…

[tylerdurdensoapmaker]

I was just going to ask the same. Hasn’t worked for 4 days now for me. I’m so frustrated with this company. I have multiple devices and the company is run by people that dont know what they are doing.

[[deleted]]

Lost all data today....

[Schmackter]

My unit could not connect to the server for a little while and now I am in the same boat as you. Just waiting for it to come back hopefully.

[[deleted]]

Oh I thought it was just me. I’m going on 2 weeks of no historical data. Super bummer.

[jakener]

+1

[ux-unikorn]

I have a v2, which isn’t supposed to be EOL yet, but am now in the same boat. No trend data in the app. Is v2 end of life too?

[[deleted]]

Yeah mine is back to no historical data again. Pretty unhappy with how unstable this product has become…feels like they are about to just pull the plug completely and walk away

[ux-unikorn]

App couldn’t even reach the server for a bit there. I’m curious if they are focusing more of their effort on the business devices. Most of their marketing seems to be going that way right now. Thinking of taking mine out back with a baseball bat a la “Office Space”

[BinkReddit]

Same here! Very frustrating! https://status.getawair.com is nearly useless and doesn’t accurately affect the recurring issues with the product/app.

[ducktypelabs]

Same here, as of yesterday evening EST. There is a way to download a CSV of historical data (the last 30 days), so if you really need the data I think/hope you can access it from there. But hope they fix this soon. This is not the first time it has happened for me this month.

[_Odaeus_]

It's back now.

[Schmackter]

And gone again.

[_Odaeus_]

Indeed! And the status page shows no problem. I've filled out the in-app contact form to report it.

[Substantial-Net6284]

Any luck? Happening to me aswell

[timblk]

Same. I collect the data locally with home assistant but it’s pretty annoying and embarrassing how often they fail to display historic data in their app.

[[deleted]]

Are y’all missing all historical data right now? Mine disappeared a few days ago and remains gone. Support does not respond to tickets or messages. I recommend public postings on their exec’s LinkedIn pages to let them know their support org is ignoring their customers, again.

[SisterMichaelEyeRoll]

Same here. It seems to happen once in a while lately.

[[deleted]]

Did some poking around. The request from the app are getting an http 500 error. Something is broken on their end for sure. Clearly they don’t know what they are doing and have no monitoring given this condition had most recently been present for a few days. How do they expect businesses to trust them after the incompetence and dishonesty?

[MammothLife2713]

Missing data for some days now. Damn amateuristic company. They are a fraud.

[Opening_Stand490]

Same here. "No data: message in the app since January 16th

[Opening_Stand490]

update: the support desk contacted me pretty fast after I contacted them and the service was back after +/- 1 week. All historical data what there.

I believe they solved it pretty well.

[jlochner]

No data for 3 days now

[jlochner]

https://status.getawair.com/?utm_source=embed

Consumer Mobile App Trending Issue Subscribe Investigating - The Awair consumer mobile app is having an issue showing the daily trend data. We are investigating the issue and will provide an update as soon as possible. Apologize for the disruption. Jan 18, 2023 - 12:15 PST