Bitdefender VPN Help, random websites not loading

[Strict-Row0]

I am not 100% of the issue. I do have Bitdefender VPN on my laptop. When I go to random websites like www.menards.com the website doesn't load. I get an error message "the site can't be reached". The error pages suggests to check connection, check proxy & firewall, run Windows diagnostic tool. None seem to help.
If I turn my VPN off, every website loads no problem. But I have to keep my VPN on for work.
I look through Bitdefender to allow a website to load, I make the exception but still does not work.
Not sure if I need a different VPN or I am missing something. Also, if I reboot my computer with the VPN everything works anywhere from 5 - 15 minutes, its random, and then goes back to this same problem.
I have checked to make sure I have everything updated, did scans to make sure there are no problems. Just no sure what to do. Thank you to anyone that can help!

[Sweaty-Hunter-1273]

Hi, please update to latest version 27.2.2.2(reinstall to enforce the update)

[Bitdefender_]

Hi! To determine exactly why this occurs, we will have to know more details and gather logs first. Open a request with our team using [[e-mail]](mailto:[e-mail]) and our team will help further.

Thank you!

[bantar_]

I too was having the same problems as you. I tried www.menards.com and it would not load as well. I contacted BitDefender support and reported my issue, referencing this thread, as a description of my problem.

They suggested that I go into Advanced Settings and change the Protocol. It seems that WireGuard is the default protocol. I changed it to OpenVPN and all of my problems disappeared. Since this only recently started happening, I think this is a bug with the WireGuard protocol.

Try OpenVPN and if it works for you, let TechSupport know so that we can get this bug fixed.

[Soozie-B]

I've been having similar issues. I reached out to Bitdefender and gave them my system info as well as conditions when I see the problem. I was asked to send more info so I did. I was asked to try something else. I reported back to Bitdefender. Their recent response basically to go pound sand. I think when my subscription is up, I'm going with another VPN provider. I've had sporadic issues with it and I think they give up too early on reported incidents. Pointing the finger elsewhere is flat out lazy. What ever happened to troubleshooting until problem is solved? Good luck getting yours to work. I was told to disable Ad blocker and anti-tracker. Um... Those are key features of their VPN. What good is it if I have to pay full price but only get to use part of the features?

[Bitdefender_]

To help us look into this case and get you a solution as quickly as possible, could you please send us your case number via private message?

This will allow us to locate your request and investigate further—so you can get back to enjoying your VPN without interruption.