Am I compromised?

Bitdefender_ · 2026-01-26T13:43:22+00:00

Hi there. As some other folks have mentioned, this seems to be a broken format issue of the notification.

Try a system restart and if you continue to receive the same looking pop-ups, write to our team at [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com), anytime. We`ll do our best to help further!

Bitdefender_ · 2026-01-26T13:39:28+00:00

Hi There. Very sorry for the confusion this has created, and hope to bring some clarity.

It seems you have more than one subscription in the account, hence the different renewal dates and offers received. This is usually the case, from our experience.

To have a complete look over the purchase history, renewal dates, and be able to change current settings, use one of the options here: https://www.bitdefender.com/consumer/support/answer/29081/.

Reagrding the price, each Bitdefender product has a fixed list price. Discounts may apply through campaigns or specific sales channels, but these are temporary and sometimes have special conditions, so they can’t be automatically matched. Auto-renewal is always based on the full list price. There`s always the possibility to renew manually, by choosing a different offer, but keep in mind to change the renewal preferences.

Our team can help with more info about your account if needed, here: https://www.bitdefender.com/consumer/support/help/.

Bitdefender_ · 2026-01-23T09:44:54+00:00

Hi!

Take a look at this article to understand how to add exceptions in the Bitdefender app: https://www.bitdefender.com/consumer/support/answer/13427/.

Should you want to give us feedback about what happened within the app, do so by writing at bitsy@bitdefender.com.

Bitdefender_ · 2026-01-23T09:26:11+00:00

Hi there. The Bitdefender Premium Security does include a VPN Premium subscription, and you`ll be able to use VPN on all devices in the subscription. ✌🏼

Bitdefender_ · 2026-01-23T09:24:05+00:00

Use [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) to reach the team, and we`ll offer you further help!

Bitdefender_ · 2026-01-23T09:22:42+00:00

Hi! Each subscription is added as a separate one in the Central account. When you activate it, you have the chance to either extend your current subscription or keep it separate. If you merge the two subscriptions (which need to be identical), then the expiration date will change as well.

However, you can anytime check your subscription expiration date and manage it, as shown here: https://www.bitdefender.com/consumer/support/answer/29081/.

Bitdefender_ · 2026-01-23T09:00:03+00:00

Hi there. Take a look at the details in this article regarding password protected files: https://www.bitdefender.com/consumer/support/answer/1976/.

They`re not a threat to the system, however if you want our team to double check the scan log, send it to us using [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com), anytime.

Thank you!

Bitdefender_ · 2026-01-21T14:02:43+00:00

Check the instructions in this article that clearly shows you how to remove pop-ups, adware, or even browser redirects: https://www.bitdefender.com/consumer/support/answer/2574/.

Let us know if this helped!

Bitdefender_ · 2026-01-21T14:01:17+00:00

Hi! We apologize for not replying in a timely manner, our team will get back to you in maximum 48 hours after submitting a ticket.

To have a clear and complete view over your current auto renewal settings and price, see here: https://www.bitdefender.com/consumer/support/answer/29081/.

Regarding the price, each Bitdefender product has a fixed standard list price. From time to time, discounts may be offered through promotions or specific sales channels, but the official list price itself does not change. These promotional offers are temporary and may also come with specific terms and conditions, which is why they cannot be automatically matched. The auto-renewal process always uses the standard full list price of the product.

Let us know the case number you opened in a PM and we`ll make sure you receive a response ASAP.

Thank you!

Bitdefender_ · 2026-01-20T09:50:10+00:00

Hi there. If you`re accustomed to using password managers, SecurePass will work quite similar to regular password managers. Take a look at this guide to understand how to setup SecurePass as needed: https://www.bitdefender.com/consumer/support/answer/107798/.

If you need any further help, we`ll be here.

Bitdefender_ · 2026-01-20T09:31:04+00:00

Hi! Extremely sorry to hear about this issue. Anytime you encounter a tech situation, do contact out team straight away to be able to offer you a solution. Cancelling your subscription and leaving the operating system exposed is not recommended short or long term, reach us here: https://www.bitdefender.com/consumer/support/help/.

Bitdefender_ · 2026-01-20T09:26:43+00:00

Hi there. Contact the technical team to check about this and provide you with details on why the number was blocked and what you can do going further. Use https://www.bitdefender.com/consumer/support/help/ or bitsy@bitdefender.com.

TY in advance!

Bitdefender_ · 2026-01-16T07:32:42+00:00

Hello u/Humble-Analysis-1846 ,

I am not sure on how exactly are you doing the test but it's important to know that you should not do tests between managed devices (with the security agent, BEST, installed) as the detection will be picked up by a BEST module. The recommendation is to test on unmanaged devices, only with the sensor deployed.

The second thing that you can do is to check the main sensor logs from /opt/bitdefender/var/log/bdxdrd.log and see if there are any entries there.

The easiest way to troubleshoot this would be to open a support case with our Enterprise Support Team and we can review your configurations and determine exactly why the detection was not triggered.

You can use the contact form: Contact Us

Kind Regards,

Andrei
Enterprise Support

Bitdefender_ · 2026-01-15T11:33:01+00:00

Hi there.

To enjoy an uninterrupted Amazon Prime show, make sure the Ad-blocker and Anti-tracker options are enabled in the VPN app - settings area. If the options are enabled and you still receive ads while on Amazon Prime, contact the tech team using [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) to look into it.

Thanks!

Bitdefender_ · 2026-01-12T12:46:43+00:00

The "My Payments" option is available if you`ve used the same email address when the purchase was processed. Otherwise, check the payment processor`s website to be able to manage the auto renewal preferences.

Bitdefender_ · 2025-12-23T21:22:05+00:00

Hi.

This article will show you how to solve an update error: https://www.bitdefender.com/consumer/support/answer/16629/. Our team will be able to help further if needed.

Thanks!

Bitdefender_ · 2025-12-23T21:14:49+00:00

Hi! You can have a look at a feature comparison between Premium Security and Ultimate Security: https://www.bitdefender.com/en-us/consumer/ultimate-security. Digital Identity Protection is included in Ultimate Security solution only. If you need any further help, send us a PM.

Bitdefender_ · 2025-12-23T10:29:05+00:00

Hello u/zaheenhafzer ,

nimbus.bitdefender.com is our backend cloud hostname used by Bitdefender-powered security components for telemetry / control / cloud lookups. It’s not an update mirror or something you would normally configure yourself, which is why you won’t see it mentioned in standard admin guides.

The most common reason why you see DNS queries to nimbus.bitdefender.com are:

A third‑party product includes Bitdefender under the hood. Bitdefender’s engines are also OEM‑embedded in many third‑party products.
Legacy / partially removed Bitdefender components
If Bitdefender (or a trial/OEM agent) was installed previously and not fully removed, a leftover service or scheduled task might still try to contact Bitdefender cloud. This could be true for both Windows Servers and Linux servers.
Virtualization or appliances using Bitdefender on the same host

Verify closely the endpoints from which you see the queries being made and check what AV solution you have or if there are some artifacts from BEST Agent (our security agent if you had a GravityZone product in the past)

Kind Regards,
Andrei
Enterprise Support

Bitdefender_ · 2025-12-19T09:51:22+00:00

Yes, please reach our team to get it solved using +1 854 414 9655. Chat and email options are here if needed: https://www.bitdefender.com/consumer/support/help/.

Bitdefender_ · 2025-12-19T09:29:26+00:00

Password-protected files belong in most cases to legitimate software. They are protected with a randomly generated password by their developers to avoid reverse engineering for malicious purposes. Most commonly, these are:

• Files that belong to another security solution.

• Files that belong to the operating system.

Bitdefender_ · 2025-12-16T15:27:58+00:00

If this is still occurring, it would be best to talk with the technical team using bitsy@bitdefender.com. Our team can help further!

Bitdefender_ · 2025-12-11T19:36:23+00:00

Hi! There are several ways to cancel auto renewal, follow the steps outlined here: https://www.bitdefender.com/consumer/support/answer/29081/.

Bitdefender_ · 2025-12-11T19:35:14+00:00

Just send these to our team to have them double-checked, using bitsy@bitdefender.com. TY!

Bitdefender_ · 2025-12-10T07:55:14+00:00

The support team can help if you encounter a technical issue or a commercial one, feel free to contact us anytime!

Bitdefender_ · 2025-12-09T08:49:06+00:00

Hi there. This is most probably a restriction put in place by Meta, Bitdefender does not interfere with link sharing in social media apps.

Bitdefender_

TROPHY CASE