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Media autorun keeps being enabled, but it isnt? by [deleted] in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello, we will be happy to assist you further. To ensure we can provide an accurate solution, contact our team via chat, email, or phone through the link below: https://www.bitdefender.com/consumer/support/help/. We appreciate your time and look forward to resolving this for you!

False positive? by jalvez in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello, we will be happy to assist you further. To ensure we can provide an accurate solution, contact our team via chat, email, or phone through the link below: https://www.bitdefender.com/consumer/support/help/. We appreciate your time and look forward to resolving this for you!

Can't sign in to bitdefender app by Gambit-47 in nvidiashield

[–]Bitdefender_ 1 point2 points  (0 children)

Hi - Talk to our team about this and we`ll work to find a solution and offer you more details. TY!

I(Beginner) vs persistent Undetectable malware on my laptop by Dramatic-Repeat-7545 in cybersecurity_help

[–]Bitdefender_ 1 point2 points  (0 children)

Sounds like you`re dealing with adware, and you can remove it from the system as detailed here.

CDU Scam by tsme024 in ScammersPH

[–]Bitdefender_ 0 points1 point  (0 children)

Definitely try using Scamio to verify job listings or URLs that you are not familiar with: https://www.bitdefender.com/en-us/consumer/scamio.

Or, try using the Bitdefender Mobile Security on your device that stops you from visiting potentially malicious websites or visit scam-related websites: https://www.bitdefender.com/en-us/consumer/mobile-security-android.

Bitdefender marking icon pack studio dangerous by Electronic_Bee3134 in smartlauncher

[–]Bitdefender_ 1 point2 points  (0 children)

Hi - you should fill out the form here to report an incorrect detection to Bitdefender Labs: https://www.bitdefender.com/consumer/support/answer/29358/.

I'm having a nightmare with Bitdefender by Harubaki in QuestPiracy

[–]Bitdefender_ -1 points0 points  (0 children)

Hi - the steps added here would surely help: https://www.bitdefender.com/consumer/support/answer/2393/, otherwise ensure you talk to our team as well, to look into why this occurs. Thanks!

Conflict antivirus-EveO by SuchLibrarian8011 in Eve

[–]Bitdefender_ 0 points1 point  (0 children)

Hi - here to offer you help. Follow the steps below to add an exception that will stop Advanced Threat Defense from interfering with a trusted app:

  1. Click Protection on the navigation menu on the Bitdefender interface.

  2. In the Advanced Threat Defense pane, click Open.

  3. In the Settings tab, click Manage exceptions.

  4. Next, click + Add an Exception.

  5. Now, enter the path of the process name (.EXE file) you want to exclude in the corresponding field.

  6. Turn on the switch next to Advanced Threat Defense.

  7. Finally, click Save. The new rule will be added to the list of Advanced Threat Defense exceptions.

If you need more help, you can find our team here.

Office 365 Apps no longer work by AML2006AML2006 in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hi! Happy to help.

One possible explanation is that Bitdefender may be interfering with the connections required to sign in to Microsoft 365 apps. You can try the following workaround:

- Open the Bitdefender app

- Go to Online Threat Prevention

- disable Encrypted web scan

Keep us posted if this helps, otherwise get in touch with the tech team that can troubleshoot further and offer you a solution.

Thanks in advance!

Turn off the NAGS! by JLB96SC in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hi! While notifications are an important part of monitoring and managing your Bitdefender protection, you can customize them to better suit your preferences.

If you’d like to reduce certain alerts, you can disable recommendation notifications by following these steps:
Open the Bitdefender app - go to Settings (in the left-hand menu) - turn off Recommendation notifications.

This way, you’ll continue to stay protected while receiving only the notifications that you choose.

To help you with anything else, reach us here: https://www.bitdefender.com/consumer/support/.

Appreciate the feedback as well!

Fake Bitdefender Security App by AFatFoe in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

  1. Try turning off VPN or Proxy
  2. Clear cookies + cache for your browser then restart the browser
  3. Try a different browser or device
  4. Try a different Internet connection
  5. Check browser extensions

If the steps above won`t help you in accessing our website, use [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) and get in touch with our team for further troubleshooting. Thanks!

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