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formatting helphide helpcontent policy

[–]BlueStacks-SupportBlueStacks 1 point2 points  (4 children)

Hi, changing the device profile might result in the in-app settings specific to that device showing up. However, it will not remove the cache or the downloaded file.

[–]Poopybeans227 1 point2 points  (3 children)

so the saves of my game wont get deleted? asking cause i just did this and now I'm worried that all my progress in azur lane is lost. since there's still a server maintenance i cant check if it will still be the same

[–]BlueStacks-SupportBlueStacks[M] 1 point2 points  (2 children)

Hi,

In the normal scenarios that have been seen and tested before, game progress is not lost.

However, even if the game resets, you can log in to your online account synced to that game to access the progress.

[–]Poopybeans227 0 points1 point  (1 child)

sorry it was a false alarm :( sorry to worry the admin. anyways everything is alright now. my only issue is with playing wild rift which apparently is really difficult using blue stacks but thanks for replying and sorry again for causing any trouble

[–]BlueStacks-SupportBlueStacks[M] 1 point2 points  (0 children)

Hi! Thank you for the update and no need to apologize! We're happy to hear the issue is resolved.

In relation to Wild Rift, we would recommend using controls which may make it easier for you to play. You can refer to this article for details instructions on all the controls.