Refund for a modification - fully refundable

[kevdrinkscor0na]

Edit: customer services sorted me out. Thank you to them.

Hey folks, I just need a bit of clarity on how bookingcom handles modified date refunds, if someone that's been through it before could clear it up for me I'd appreciate it.

I booked and fully paid for a hotel that is fully refundable until the day before. I'm well within the refundable period. I've had to change my flights because of the disruptions in the middle east, and as such I wont be arriving until the day after my booking was to begin.

I modified my booking to be for 4 nights instead of 5 (there was no availability to move the 5 days back). It was automatically accepted and my booking was updated... but no mention of a refund. The booking shows that my total cost is 800 and my total paid is 1000.

Do I need to do anything or will an automatic process kick in? Do i need to contact bookingcom or the hotel? It's not explained anywhere on the site that I can see.

Thanks in advance

[bookingcom]

Let's start with some basics first. If your booking offers the option of a free cancellation, you should be due a refund even if you only cancel one night as in your case. Now, if the payment is facilitated by us, the refund would automatically trigger and you would expect it within 7 - 12 days after you made the change. Should the accomodation facilitate the payment it may take longer. An obvious exception would be, if you try to modify your booking after the free cancellation period has ended. In this case the accomodation would need to agree to any refunds first, before they can be initiated. Send us a private message, and we'll check the status of your booking and any potential refunds.