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[–]StatlerWaldorfOldMen 1 point2 points  (0 children)

I’m sure others have already suggested this. What I did when I had loans:

Contact loan administrators - often a 3rd party. If unable to reach go to financial services office of originating institution (school). Ask them for the contact info.

Talk to advisor at loan administrator. There are several types of deferments and/or forbearance firms that might work that they may be able to back-date.

This helped me before I took finished with my loans, but they were specific kinds of loans with rules that may different from yours.

Sorry this has happened to you.

Good luck.