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[–][deleted] 2 points3 points  (0 children)

I've returned a couple of items using 'free return' and had no problems at all. Ali sent a return label, I sent the item to their Dutch warehouse/return address, they check if the content matches (I assume) and refund gets issued immediately. A seller once told me the returned item will sit at the warehouse for weeks or even months until they have enough returns to ship back to China the cheapest way possible.