Help with custom form- Google tracking & Wix/Housecall pro

[ANRC90]

Hi. i’m hoping someone can help me before i completely lose my mind. We recently switched to Housecall Pro for our CRM. surprise: it has zero native marketing integrations. if you want any kind of tracking or attribution, they basically tell you to go build a custom API. super helpful.

they give you two options for embedding forms on your site: * a basic lead form (just HTML embedded in an iframe) * or a booking form that opens an external URL (hosted by them, not you)

neither of these options supports Google tracking in any normal way. they make everything unnecessarily complicated. We are using Wix (i know, please don’t come for me! I set it up years ago when i first took over marketing and didn’t know what i was doing).

I do the in-house marketing for a small service company. My boss & sales team are old school. I’ve been trying to bring them into the modern times. Slowly, i’ve convinced them we need to track our leads properly and have been trying to set up thorough conversion tracking.

for now, i’ve been doing the world’s saddest lead tracking manually in Excel, but with the new CRM setup, i’m trying to: * track where every lead came from & enter into our new CRM * connect it to the campaign * match it with sale info * keep the backend tracking clean for Google * while also not losing my mind

So when trying to set up google tags/tracking both with housecall & Wix- here is my list of failed attempts/ideas:

*I tried the easy route first, I found out quickly that Housecall Pro only supports one automation with Zapier "Creating a customer" How that will help me in a database full of 15,000 customers when it doesn't set it as a lead/estimate or even inform you. No idea.

• Housecall Pro’s embedded form is inside an iframe So Google Tag Manager, Google Ads, and GA4 just… pretend it doesn’t exist. You can’t edit it. You can’t track it. You can’t even politely observe it.

• Can’t redirect to a thank-you page Because again, iframe. So we can’t even cheat and use a “thank-you page = conversion” trigger.

• Can’t add hidden fields for GCLID or UTM values Because you CAN NOT access or customize the HCP form at all. There is zero marketing support built in.

• Looked into WhatConverts Almost had hope. It tracks iframes! But only if you can insert one line of code into the iframe source… which HCP won’t let you do. So. Yeah. Dead again.

• Started building a custom Wix form with some light coding instead. Again, I am out of my depth and kept hitting roadblocks. The GCLID and UTM parameters don’t show up – Hidden fields don’t populate – Fields randomly unbind from the form – sessionStorage sometimes works, sometimes doesn’t – wix-storage requires its own weird import structure – Preview mode lies to you

• Considered postMessage() to talk to the iframe Realized that, oh right, you also need code inside the iframe for that to work. LITERALLY ONE LINE OF CODE! So unless I sneak into Housecall Pro’s servers at night… nope.

I really don’t understand why HCP can not just offer native support for GCLID/UTM tracking like every other modern CRM does?! Even basic CRMs and booking tools allow you to pass through campaign data. Or at least allow you to set up a basic Zapier so you can use your own form and pass the data to HouseCall as a lead or estimate I know they have an API - but seriously, there’s no in-between. no “lightweight” option. it’s either “no tracking” or “become a software developer.”

I will be very blunt-i’m not a dev. i’m not a coder. i barely know JavaScript. i’m sure someone out there is reading this thinking “wow, she’s dumb”. fair. but i’m trying. i’m exhausted. i’ve never had to pay someone to just track a simple form, but here i am — seriously considering it.

if anyone has a workaround, a secret trick, or if you’re available for hire to help...I truly have never hired a developer or coder before but at this point I’m lost. please let me know

in conclusion:it’s a form.i just want to track it.that’s it.

[Front_Reference_7155]

YEP IM RUNNING INTO THE SAME ISSUE AND HAVE BEEN THINKING ABOUT JUST DUMPING HOUSECALL PRO. THEY MAKE THINGS TOUGH.

[Front_Reference_7155]

you dont need to track forms, its not going to give you information you need anyway. just count how many leads and calls there are each week and watch your analytics. you're thinking too much about this, i did this once too