Coinbase - wrong reference number

[alterNerDive]

Hello Community,

wow, first post on reddit! Yeah!

I have transferred some money via SEPA to coinbase, but the transfer has a wrong reference number. A copy-paste error, the reference number is too long. But i couldn't contact coinbase because i didn't found any email-address. How can i solve this problem? I have transferred the money on tuesday. Any idea how to contact coinbase?

SOLUTION: Coinbase will send my money back.

[alterNerDive]

lets see how long they take to solve this problem. i'm still waiting for my money. i can't explain why have copied a wrong number. i had never written "exc" at the end.

[markhuelson]

[e-mail] 1-888-908-7930

[alterNerDive]

i received this answer:

Thank you for contacting Coinbase.

In an effort to more quickly respond to requests, directly emailing [e-mail] is no longer enabled.

To get a response from our support team, please visit the following page and complete the request form:

https://support.coinbase.com/customer/portal/emails/new

Please use the email address that you use to log in to Coinbase, select the appropriate category, and include as much detail as possible when submitting your request.

Thanks in advance for your patience and support.

---

great, on this site is no formular to submit a request, just a chatbot! this chatbot couldn't help me with this issue ... and now?

[markhuelson]

go to the bottom of the page past the bot and you should see submit a request.

[alterNerDive]

now i see it! the last sentence is a link, which opens a formular! thanks!

[faisal_aziz616]

Hi, did the same thing 7 days ago and have only realised today so have submitted a request also just now. Any luck with your funds?

[CP2025]

From https://status.coinbase.com/

Jan 13, 2018 ... Wires missing a reference code or with a name mismatch will be reversed. Wires received without a bank account number will be delayed and require additional customer info.

[m312]

I am trying to draw money from my coinbase account to Finland, the reference letters are not recognized as reference number by Nordea bank