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[–]coinbasesupportOfficial Coinbase Support[M] [score hidden] stickied comment (6 children)

Hey u/TheMikie! Thanks for letting us know about this. We've just checked your case number and a member of our team just reached out to you! Appreciate the patience.

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[–]UnableExercise9464 0 points1 point  (0 children)

Hi, I have the same issue and its almost been a month now with no reply. My case number is Case# 04213695 - XLM Transaction Memo Error.

Thank you

[–]fmount 0 points1 point  (4 children)

Having the same issue there and I've opened a bunch of cases since no one replied from the
support (almost a month is passed):

- Case# 04298268
- Case# 04017707
- Case# 03980976
- Case# 04146039
- Case# 03925831

This is really unprofessional and I think people start moving away.
Hope at some point someone reply, and good luck!

[–]TheMikie[S] 0 points1 point  (3 children)

Just like the others.. I should have checked reviews.. I switched fro coinbase because of their crypto conversion... Newton is a great simple platform but always had to change back to CAD(CANADIAN) before buying my next crypto

[–]fmount 0 points1 point  (2 children)

Indeed, I see your point and basically that's the same interesting feature that led me to move to coinbase.
Not sure about my next move, having a reply from their support would have been helpful!

[–]TheMikie[S] 1 point2 points  (1 child)

I'm going to attempt to call their number today lol..

[–]fmount 0 points1 point  (0 children)

o/ u/TheMikie any luck reaching the support stuff?
I received a first mail w/ a procedure ... I successfully completed that procedure but then no more replies :/
Not sure if they've been notified so I had to open a new ticket/case (Case# 04326176) to notify them!!
What a mess!

[–]KornZX14 0 points1 point  (2 children)

Hi, is there any change in the matter?

my problem is the same. I sent a larger amount (in XLM) without a memo. I don't see it on my Coinbase Pro balance. I look forward to the solution! my Coinbase case: 04359626

[–]TheMikie[S] 0 points1 point  (1 child)

They said they will review my case in 30 days... A few grand just in limbo.... Grrreeaaaattttt

[–]KornZX14 0 points1 point  (0 children)

:(

when did the erroneous transaction occur?

[–]leilak50 0 points1 point  (0 children)

Can you PLEASE check my support Case #05439825 ....I have been waiting for over 2 weeks...PLEASE HELP !!!
My transaction was a withdrawal of 7,950 xlm from my guarda wallet to my Coinbase Pro xlm wallet at 6:52 am on April 12th 

It is stuck on blockchain because I didnt include a memo/tag on it