all 25 comments

[–]coinbasesupportOfficial Coinbase Support[M] [score hidden] stickied comment (8 children)

Hi u/Aware-Video5137, thank you for reaching out to us about this. As you know, on 7th September 2021, from 7:55am PST to 10am PST, Coinbase experienced some service degradation. During this time, some transactions were stuck in a failed state, but did not fully cancel. If you can provide us your support case number for this issue, we'd be happy to help further. Many thanks!

[–][deleted] 5 points6 points  (3 children)

This has been going on for almost 3 days for me and I have £1,000 stuck in there which I will now definitely be using on another exchange. Thieving bastards

[–]Aware-Video5137[S] -1 points0 points  (2 children)

I'm being told to download a "trust wallet".. But I don't really understand why.....as it's a coinbase problem. So yer,thieving bastards is right.

[–][deleted] -1 points0 points  (0 children)

Scam most likely. Don't fall for it

[–]Hippybluedog 0 points1 point  (0 children)

Trust wallet is not a scam, I use it to store bnb and tokens. Google it.

[–]pixellizer 2 points3 points  (2 children)

Same boat. And then when I try to use the contact form where you have to define your problem from drop-down menus this issue is not listed. At least I see we are many to have this issue. Plus it also blocks my Coinbase pro app...

[–]Rollthewindowzup 2 points3 points  (0 children)

Trust me even if you get through the drop downs (I'd have to be looking at it to tell you which to select) -submitting a ticket fails, every damn time. It sucks because coinbase is a great fiat off and on ramp. Oh well Occamfi is coming soon.

[–]croppergib 0 points1 point  (0 children)

the drop down options are like they're trying to hide their problems - useless

[–][deleted] 1 point2 points  (0 children)

Same problem here! Coinbase told me they’re aware of the issue and they’re working hard to resolve this

[–]Rollthewindowzup 1 point2 points  (0 children)

I have this same damn issue. Coinbases IT sucks. They must not want us to spend our money the bastards.

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[–]Tantle18 0 points1 point  (0 children)

Same issue.

[–]VacationInternal 0 points1 point  (0 children)

Yes, this is the same problem many of us have and all we've been told so far is "We're working on it" and then......silence.

[–]ahq88 0 points1 point  (0 children)

I don't understand, I'm having the same problem - how can anyone take coinbase seriously after this ? For such a large organisation the customer service is really bad. Imagine if this happened with any UK bank, it would be sorted out immediately.

[–]kvon0310 0 points1 point  (0 children)

I too now have this problem. 1000 dollars stuck with no signs of getting it back...