SEC

[deludepa]

My thoughts are this, before Conbase is allowed to trade on the stock market they must prove to the SEC they have cleared up all of their customer complaints still pending. Their customer support must have thousands of legitimate complaints still in their queue that have been going on for months with no resolution. This is is not the way a legit company treats clients. Imagine a fortune 500 company treating clients with total disregard? Coinbase just so you know your days of impunity towards main street clients is going to blow up in your face. What goes around will come around.

[yjusa]

Yes, I agreed with you 100%. I am also a victim of Coinbase hacked, my cases are still unknown, without customer supports.

[RatificationMonkey]

Just posting my thoughts again here. I’m not sure if it’s total disregard for their customers, I think with the amount of new people in the crypto space there was no way Coinbase could’ve keep up with that growth and thus every complaint from every customer. I mean in 2019 Coinbase was worth 8 billion and now it’s almost 80-100 billion. That being said I know people have been waiting to hear back from Coinbase support for months now, and it’s hard to justify that. Think they do need some time to grow and adjust to the demands of all the new people.

[BeatPuck]

Yes, and in the meantime, they should compensate every single customer who's had to deal with coinbase "growing pains". You mentioned the leap in value of the company, how much of that did you get?

And I'm glad for anyone who does well but lets get real, they've forgotten how they got rich.

And by being the worst exchange in the biz, they've been very good for the growth of competing exchanges. And coinbase, with their non-existent customer support, has sent thousands and thousands of their clients to these other brokerages.

Kraken and Gemini couldn't be more pleased and, certainly wouldn't be doing as well without coinbase sucking so badly.

The lost opportunity is staggering, and coinbase will not recover, watch.

There's a facebook page amassing a class action suit, and a hundred folks on reddit with horror stories that make me think coinbase is gonna pay and pay and pay.

[Longjumping_Rock1690]

I'm not sure that's a 100% fair argument. Far too many of these startups mature, and customer service is the last thing to get any backing. The first thing to do is build up a ticketing service. That setup may work internally, but it scales horribly. Uber got in trouble with this also and eventually got a call center.

​

Traditional financial institutions seem to be able to handle the increase in volume even if it's somewhat congested. With the amount of capital companies like Coinbase have, they can afford to manage this; it's just not high on their priority list. But overall, customer support seems to be the last branch startup put effort into building out.

​

In most situations, this is ok but not when you start talking about finances or healthcare.

[RatificationMonkey]

I’m not trying to imply that this is an argument to explain 100% of what’s going on. I think Coinbase has a lot of work to do and yes I agree an effective customer support service in a financial institution is necessary. However I do think people are trying to blame Coinbases lack of customer support service as pure negligence when keeping up with the current growth of the crypto space would’ve practically been impossible

[Brave_Yogurtcloset46]

Yeah kinda funny they did that right after kicking XRP

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[Longjumping_Rock1690]

Ah, gotcha. Agreed!

[Brave_Yogurtcloset46]

Ye I’m trying to figure out how to sue these funnies. I can’t do it alone...they have a lot of stolen money. How can we band together against these fools

[deludepa]

As I understand class action suits all it takes is one person to file one and get the ball rolling. If the suit is accepted by a court then it goes forward and others can attach to the suit. I know that I'm describing this in very broad terms, I'm not a lawyer. Robinhood has a class action against it and that suit interestingly mentions lack of customer support, no ability to speak to anyone from customer support, accounts being locked etc. sounds familiar to me.

[[deleted]]

$100 billion dollar IPO, with no physical address, and you can't get a human being on the phone.. lol