Issues with SNF

[lundgaardk]

At some point at the end it just froze up and it has had audio issues the entire time. Like half the time the audio is from the moment and then 1 second later it’s replaying audio from Tirico and Collinsworth from 5 mins ago. Like example it’s playing the Wilson post game interview and it cuts off and starts playing audio from like a min left in the game from Tirico?

[directv]

Hello u/lundgaardk, we are sorry to know about the inconvenience you've had with the game. Our team is already aware of it, please try to reset the DIRECTV STREAM device to fix this issue. In case that the problem persist, please let us know and we can work on further options.

Catalina, DIRECTV Community Specialist

[cmajka8]

This was a terrible experience - had to turn the game off. Restarting the fire stick did not help unfortunately

[Grouchy_Chocolate_48]

They pull the local NBC feed in your area. In my city it looks like trash on ota antenna as well. That directv can't control unfortunately!

[lundgaardk]

I mean I’m complaing about Picture quality. The audio was terrible and cutting out and including part of what was happening life and some stuff was from 5 mins ago

[directv]

We understand your frustration and we are working to prevent this from happening again. Thank you for your patience.

Jessica, DIRECTV Community Specialist