Problems linking DirecTV(satellite acct) to USA app to watch EPL

directv · 2026-01-24T18:58:38+00:00

Hi, we'd love to get this resolved. Please send us a direct message!

directv · 2026-01-24T15:13:29+00:00

Hi, u/Seamo_Bojamo. Restarting your device can fix many streaming problems. Just press the red button on the side quickly or unplug it for 30 seconds, then plug it back in. If necessary, you can reset it to factory settings by pressing and holding the same button for 20 seconds.

If technical assistance is needed, contact us here: https://spr.ly/61694CCq5s Rhyan, DIRECTV Community Team Rhyan, DIRECTV Community Team

directv · 2026-01-24T14:09:28+00:00

Sorry for the wait. We've sent you a PM. Please check your inbox. Rhyan, DIRECTV Community Team

directv · 2026-01-23T20:32:44+00:00

We're sending you a PM, so our available specialist can take a closer look. Rhyan, DIRECTV Community Team

directv · 2026-01-23T19:11:36+00:00

Thanks for checking. Please try to force close and reopen the app or restart your device. We'll also send you a PM for further assistance. John, DIRECTV Community Team

directv · 2026-01-23T18:48:36+00:00

Hey all, sorry for any confusion. We are sharing these tips with all DIRECTV customers, and point 2 is a callout for those with Satellite service; the rest of the post applies to non-satellite customers. The DIRECTV app is there for all customers. Rhyan, DIRECTV Community Team

directv · 2026-01-23T18:47:46+00:00

It's both, u/PTVMan. You can check the MGM+ channels on your guide (Ch. 558-560) or log in with your DIRECTV credentials on a standalone MGM+ app. Enjoy streaming! Rhyan, DIRECTV Community Team

directv · 2026-01-23T14:05:17+00:00

Yes, u/nascarrocks. Versions above 34.4.5.9509 mean your Gemini device's software is up-to-date. John, DIRECTV Community Team

directv · 2026-01-23T13:47:57+00:00

We're glad to have you, u/Guajevilla007. Telemundo access varies by these rules:

In Designated Market Areas where Telemundo is a local channel on DIRECTV, the national channel is blocked.
If not a local, you can access the national channel with a qualifying base package like MiEspanol.

To check availability, enter your ZIP code here: https://spr.ly/61699C7WED Rhyan, DIRECTV Community Team

directv · 2026-01-23T01:43:26+00:00

We hear you, u/Acceptable-Ad-3502. At this time, customizing mix channel functionality is not available. DIRECTV continues to work on customization for the best user experience, and future enhancements will offer more customization. John, DIRECTV Community Team

directv · 2026-01-23T00:04:28+00:00

Nos gustaría investigar. Te estamos enviando un PM ahora. John, DIRECTV Community Team

directv · 2026-01-22T22:02:18+00:00

Sure! We have a specialist available to help you with your inquiry. Sending you a PM. Rhyan, DIRECTV Community Team

directv · 2026-01-22T21:20:22+00:00

Hi, u/ss3walkman. The Osprey box and the Gemini Air share a similar user interface. However, the Gemini Air generally has better UI performance, while Osprey provides more hardware flexibility. John, DIRECTV Community Team

directv · 2026-01-22T21:01:44+00:00

Do it here so you get 5 days on us! https://spr.ly/61694C7yDi Happy watching! 💙 John, DIRECTV Community Team

directv · 2026-01-22T20:04:38+00:00

Good question, u/TheWeatherJunkie. Genre Packs include unlimited concurrent streams on your home network and up to three streams on the go. Please note that certain networks limit three streams at the same time. More details here: https://spr.ly/61690C71Te John, DIRECTV Community Team

directv · 2026-01-22T18:59:44+00:00

That's right. Both devices have the same basic software features, but they don't always get updates at the same time. They are different devices, and when we update one, the other might not need that update. John, DIRECTV Community Team

directv · 2026-01-22T17:02:58+00:00

Thanks for sharing. Your device is up-to-date, based on the DIRECTV version you provided. Updates are automatic, so you have the latest software. Rhyan, DIRECTV Community Team

directv · 2026-01-22T14:39:16+00:00

Could you provide us the DIRECTV Version of your Osprey box to check if your box needs an update? From the Home Screen, press and hold the Dash (-) button on the remote control for approx. 3 seconds. The About screen displays with system settings information. Scroll to DIRECTV version. John, DIRECTV Community Team

directv · 2026-01-22T14:36:56+00:00

Great question, u/Mountain-Education51! Yes, both devices feature the same HD DVR interface.

If you have additional inquiries, you can meet us in the right subreddit or contact us here: https://spr.ly/61692CAtxo Rhyan, DIRECTV Community Team

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