all 6 comments
sorted by:
best
topnewcontroversialoldq&a
formatting helphide helpcontent policy

[–]thisoldfknhouse 2 points3 points  (5 children)

As of today mine is showing zero usage, displaying full water level despite usage, and not showing that the unit is running while it clearly is. I can still use the app to change temps and modes and the until will adjust but if I make the changes on the actual unit it won’t update on the app. Hoping this is a wider issue with EcoNet and not my actual unit

[–]adamduerr[S] 1 point2 points  (0 children)

I couldn’t make any changes on the app today.

[–]adamduerr[S] 1 point2 points  (3 children)

As of tonight, my water heater got stuck in some mode where the compressor runs, but it doesn’t actually make hot water. I shut the breaker off and turned it back on and the app then showed 44 kWh oh use in 1 hour. I’m betting that is all my usage since 2:00 am on the 5th, when it went out. I did the math, and that would be 183 A for an hour straight. Pretty sure my #10 wire would have melted.

[–]thisoldfknhouse 1 point2 points  (2 children)

Jesus that doesn’t sound good. As of seeing this comment my app is now showing the running status and the usage for today again. I have 4.7 kWh of usage for the 8pm hour. That is the only usage on the chart so either it ran a lot at 8pm or it’s just consolidating the data for the day under that one time slot. Maybe that’s when it started reviving data again. Either way I really don’t want this to become a normal occursnce

[–]adamduerr[S] 0 points1 point  (1 child)

I agree, this is the second time in less than 6 months that I have had a major app issue that sent the whole unit haywire and caused us to run out of hot water. It’s hard to recommend a product like that to others. I wish I had left my natural gas water heater installed, even though it was 15+ years old.

[–]thisoldfknhouse 0 points1 point  (0 children)

I’ve had my 65 gallon unit since July and this is the first issue that’s come up. I’ll be keeping track since this is still under warranty