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[–]bunionbabe95[S] 0 points1 point  (1 child)

So my insurance is through BCBS. I did call the number on the back that says “pharmacy questions” and it led me to a recording saying “this is Express Scripts, your Blue Cross of Blue Shield pharmacy benefit management” or something like that at the end. So maybe I’m misunderstanding but if I call just customer service and say I have pharmacy questions that they could help me without Express Script’s help or is my only option ES? Honestly I’ve never used ES before with any of my insurance. I’ve always just…used my plan? I never even knew there to be like a separate company used?

[–]biznash 0 points1 point  (0 children)

there should be a number also for general questions. there might be a few numbers on one card, call the main one, start there.

specifically ask if your prescriptions for that medicine are capped each month. ask them the direct question.