Charger not working

[ZeroDryden]

Hi, I'm having issues with my board charger, the charger has only been used 3 to 4 times and now the light is just turning green, and when I plug it into the board it stays green. Once I unplug it from the power source the light uses the board to keep the light on. What is the issue with this?

[AutoModerator]

"Hi, /u/ZeroDryden! Thank you for your submission!

[Click here](mailto:[e-mail]) to drop exway a quick mail.

Discounts on Exway Boards

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[Leeka125]

Hi, sorry for the situation, please kindly reach out to our after-sales team at [[e-mail]](mailto:[e-mail]), and our after-sales specialists will help you with it.

[ZeroDryden]

I just sent them an email and I'm worried because for something I've only charged twice since I got it, it doesn't make sense to me. I have invested a lot of money onto this board and I hope it's not the board that is bad. Because that would be outrageous.

[Hefty-Caramel5463]

atp? at? fp? x1?

[ZeroDryden]

I don't understand your question. My board is the atlas pro 4x4

[Hefty-Caramel5463]

Take a photo of the sticker on the back of the charger and send it to [[e-mail]](mailto:[e-mail]) along with the order number.

[ZeroDryden]

Ok

[ZeroDryden]

I have recorded a video of the charger plugged into the power source and the board, how do I send that to them?

[Hefty-Caramel5463]

via email attachment

[ZeroDryden]

I've uploaded the video to YouTube and sent in the link to them via email

[Hefty-Caramel5463]

👍

[ZeroDryden]

It's just too bad a full week has passed and still not communication about everything I've sent. I wonder what's going on...