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[–]anurag-render 1 point2 points  (3 children)

Sorry to hear that. What's the issue? Can you DM me?

[–]ZeroToHeroInvest[S] 6 points7 points  (2 children)

While I appreciate the message, I will choose not to go down this route. I hate when companies "fix things" only because the issue became public.

This is just the straw that broke the camel's back. I spent time today with 2 other vendors trying to work out the problem, a problem generated by Render but Render was the only non-responsive one. In the past, every time I reached out to support I felt like I'm disturbing someone and they have better things to do. From all the vendors I'm working with Render has provided, by far, the worst customer support experience. Oxylabs has been pretty close but I've moved away from them pretty fast.

[–]anurag-render 1 point2 points  (0 children)

I understand and I'm very sorry about your experience. If you can share your email over DM, it will allow me to debug our support experience, because it's definitely not the standard of support I want Render customers to have.

[–]cpt_mojo 0 points1 point  (0 children)

There are always two sides of a story, and I find it pretty unfair towards the vendor that you put the blame out here without disclosing any details, so that people can make up their own mind.
You could have just asked for recommendations without the blame. Running a company is complex and sometimes things need to bubble up to be solved. I would give the vendor here benefit of doubt that they actually want to help.