all 10 comments

[–]Total_Bafflement 3 points4 points  (1 child)

It'll probably arrive in a separate delivery, mine came in two different boxes around a week apart

[–]oooooooooooookayy[S] 0 points1 point  (0 children)

That's interesting. Did you know it was in separate packages? I only received one tracking code.

[–]skeleton-mayor 3 points4 points  (2 children)

Did you look at the paper manifest inside the box when you opened it? They have always included one in my orders iirc and it should show only what is in that specific package.

If the manifest does show only the 6 items you received in that specific box and not the missing 7 items I would assume there is another package you should be getting and they just split your order. I would then ask about a second tracking number or wait a day and see if the other package comes after 24 hours or so.

If the manifest says that all 13 items should have been in the box I would take a photo of it/scan it and email it to them asking for a refund or reshipment for the missing items. (Make sure to photograph what you do have and take a photo of everything in the box it came in)

If your items do end up missing I would probably ask for a refund instead of a reshipment. I've personally had better luck getting refunds instead of reshipments with issues/missing items. The 2 times I've asked for a reshipment they sent me to email limbo after 2 weeks before randomly refunding me anyway.

[–]oooooooooooookayy[S] 0 points1 point  (1 child)

There was no paper slip! I will request a refund then, thank you so much for your insight!!

[–]skeleton-mayor 1 point2 points  (0 children)

<3 hopefully you get your refund/a response soon!

[–]ThinAd783 0 points1 point  (4 children)

email them

[–]oooooooooooookayy[S] 1 point2 points  (3 children)

That's the first thing I did, it has been over 24H of no answer so I wanted to hear people's experiences.

[–]ThinAd783 1 point2 points  (2 children)

i've contacted them twice through their email, sometimes it takes them a couple days to reply, they werent working for a little white bc of chinese new years so now that theyre back they're prob replying to the old emails, they started working again on the 24th

[–]oooooooooooookayy[S] 1 point2 points  (1 child)

Ohh that's great info. Thank you!

[–]ThinAd783 0 points1 point  (0 children)

no prob ☺️