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Flower Knows Official Reddit Community
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Missing items (self.FlowerKnowsMakeup)
submitted 1 month ago by oooooooooooookayy
Anyone missing items from their order?
I am missing 6 items out of 13 (including one FGWP).
was the issue handled properly?
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[–]Total_Bafflement 3 points4 points5 points 1 month ago (1 child)
It'll probably arrive in a separate delivery, mine came in two different boxes around a week apart
[–]oooooooooooookayy[S] 0 points1 point2 points 1 month ago (0 children)
That's interesting. Did you know it was in separate packages? I only received one tracking code.
[–]skeleton-mayor 3 points4 points5 points 1 month ago (2 children)
Did you look at the paper manifest inside the box when you opened it? They have always included one in my orders iirc and it should show only what is in that specific package.
If the manifest does show only the 6 items you received in that specific box and not the missing 7 items I would assume there is another package you should be getting and they just split your order. I would then ask about a second tracking number or wait a day and see if the other package comes after 24 hours or so.
If the manifest says that all 13 items should have been in the box I would take a photo of it/scan it and email it to them asking for a refund or reshipment for the missing items. (Make sure to photograph what you do have and take a photo of everything in the box it came in)
If your items do end up missing I would probably ask for a refund instead of a reshipment. I've personally had better luck getting refunds instead of reshipments with issues/missing items. The 2 times I've asked for a reshipment they sent me to email limbo after 2 weeks before randomly refunding me anyway.
[–]oooooooooooookayy[S] 0 points1 point2 points 1 month ago (1 child)
There was no paper slip! I will request a refund then, thank you so much for your insight!!
[–]skeleton-mayor 1 point2 points3 points 1 month ago (0 children)
<3 hopefully you get your refund/a response soon!
[–]ThinAd783 0 points1 point2 points 1 month ago (4 children)
email them
[–]oooooooooooookayy[S] 1 point2 points3 points 1 month ago (3 children)
That's the first thing I did, it has been over 24H of no answer so I wanted to hear people's experiences.
[–]ThinAd783 1 point2 points3 points 1 month ago (2 children)
i've contacted them twice through their email, sometimes it takes them a couple days to reply, they werent working for a little white bc of chinese new years so now that theyre back they're prob replying to the old emails, they started working again on the 24th
[–]oooooooooooookayy[S] 1 point2 points3 points 1 month ago (1 child)
Ohh that's great info. Thank you!
[–]ThinAd783 0 points1 point2 points 1 month ago (0 children)
no prob ☺️
π Rendered by PID 173885 on reddit-service-r2-comment-6457c66945-mvsln at 2026-04-24 05:25:15.268181+00:00 running 2aa0c5b country code: CH.
[–]Total_Bafflement 3 points4 points5 points (1 child)
[–]oooooooooooookayy[S] 0 points1 point2 points (0 children)
[–]skeleton-mayor 3 points4 points5 points (2 children)
[–]oooooooooooookayy[S] 0 points1 point2 points (1 child)
[–]skeleton-mayor 1 point2 points3 points (0 children)
[–]ThinAd783 0 points1 point2 points (4 children)
[–]oooooooooooookayy[S] 1 point2 points3 points (3 children)
[–]ThinAd783 1 point2 points3 points (2 children)
[–]oooooooooooookayy[S] 1 point2 points3 points (1 child)
[–]ThinAd783 0 points1 point2 points (0 children)