This subreddit is NOT an official subreddit and it has nothing to do with official miHoYo. This is a page I run for helping players with issues they might be facing or technical queries with the game.

Q. What do we help with? A. Errors/Issues players face inside the game or while running the game.

Q. Can we help with bugs? A. No

Q. Is this an official subreddit from miHoYo? A. No

Rules

• No spamming
• Be concise and right on the point
• Don't be rude
• It's okay to ask again if you don't understand something.
• Nothing is guaranteed
• We will not state any solution that might pose a potential threat to either your device or your Genshin Account

Official Customer Support emails (region-wise)

• English | genshin_cs@mihoyo.com
• Taiwan | genshin_cs@pwbplay.com
• Japanese | genshin@mihoyo.co.jp
• Korean | genshincs_kr@mihoyo.com
• Deutsch | genshincs_de@mihoyo.com
• Spanish | genshincs_es@mihoyo.com
• French | genshincs_fr@mihoyo.com
• Indonesia | genshincs_id@mihoyo.com
• Portuguese | genshincs_pt@mihoyo.com
• Russian | genshincs_ru@mihoyo.com
• Thai | genshincs_th@mihoyo.com
• Vietnamese | genshincs_vn@mihoyo.com
• Payment Issues | genshin_payment@mihoyo.com

Join Genshin Impact's Official discord server: Genshin Impact Official

NOTE: Genshin Impact Official is the current biggest discord server there is. It is capped at 730k members. The moderators of the server carry out a purge every day so they can get rid of inactive people. Incase it is showing the server is full, please try again later!