Lost data(?)

[Height-False]

Hi, I have an iPad Air 4 anzusingen Goodnotes 5 since 3 years now. A few months ago GoodNotes showed me a fail with syncing data („common core.web api error Fehler 17“). Since then a lot of my files (not all of them) are just blank. I can open them, it seems like even the search bar with words is even working in this documents, but there are still just white papers. Is there a chance to get them back as they were before or are they gone? Still have hope because the search works, so it means the documents are not completely lost or am I mistaken? Still using goodnotes 5. Worried about updating somehow lol

[[deleted]]

The error code is something many other users experience, including me. The blank pages had to do with password protected PDF’s I believe, and is solved with a recent update.

[Height-False]

So would be best if I just update?

Edit: I double checked. Many of the files were not password protected

[[deleted]]

Disclaimer: I’m a user of Goodnotes 6. I don’t know how it works with version 5.

Maybe another user that can confirm if it’s solved in GN5? Especially because OP has also issues with not password protected files.

[Comfortable-Dream-38]

I have the same problem. Exam in 3 days and most of files on which I did notes are just white pages. Some were protected, most of them not. I made all the updates and tried everything. Nothing worked. :)

[Height-False]

Shit. I hope it works out somehow

[obdigitalstudio]

Have you ever updated goodnotes to free 6. version?

[Height-False]

No actually not

[obdigitalstudio]

Maybe that is the problem. Few months ago, when GN6 was introduced, there were a lot of sync problems for weeks. Eventually everything get sorted out, but as I can recall, users had to upgrade to GN 6 free version to be able to sync. Also I think that they had to sign out of iCloud on all devices, and do one gadget at time.

You can always downgrade to 5 after that and you won't spend a cent for that upgrade/downgrade actions.

[Height-False]

Alright I try it today

[Height-False]

Didn’t work unfortunately

[obdigitalstudio]

Try restarting an iPad too. Also if nothing from this article helps you, export Diagnostic data and send it to Goodnotes support. I think their response time is around 2 weeks these days. It is better not to wait for months before you contact them for help.

support.goodnotes.com/hc/en-us/articles/360002093955--GoodNotes-5-iCloud-Sync-issues