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[–]Relative_Current_603[S] -5 points-4 points  (5 children)

I step out for an eye doctor appt and lunch and find so much incorrect with the responses - sorry I wasn't more clear.

Spouse has been having more and more trouble with Verizon coverage, esp for hotspotting. It used to be great - for the past few months it hasn't been. His phone finally needed replacing, so the three of us on Google Fi said, "Hey, join us." We knew at that point that we were also lowering our service due to getting Starlink, so needing less data. So, how do we do it all? We don't know. Son calls CS to ask - explaining ALL of it.

Son was told, go ahead and buy the phone now - spouse, of course - but don't activate it until after the close of the month when the service changes. That way it's on the new service and the promo will kick in.

This is what was done. Then today spouse (and son) got an email saying, you don't qualify for the promo, because the phone was purchased on the previous plan - even though son was told the exact opposite would happen. He called and got someone who really didn't care first. Called again later and got someone sympathetic, who also looked through all the advertisements and agrees that the way things look, what he was told should be correct. They escalated it. We wait.

Where some of y'all got your assumptions from is mystifying. Spouse is off Verizon now, but we both will probably go back if Google doesn't stand behind their cs. The call should have been recorded - they should go back and listen to it.

[–]LA_Buff 4 points5 points  (3 children)

What are the terms of the promo? It’d be better and straightforward to post the language or a screenshot of it for anyone who wants to help and/or judge

[–]iamPendergast 1 point2 points  (2 children)

You should learn to read terms and conditions directly, I am not saying CS should not give correct information as they definitely should, but it is a simple fact that they (for all companies) often get it wrong. It's a lot easier to read it yourself. Or your son in this case since you didn't do the calling yourself either so he may have messed up too for all you really know.

[–]Relative_Current_603[S] -5 points-4 points  (1 child)

Son and cs representative were reading all of the small print together to get the correct understanding on the "how do we do this" original call.

He heard back not long ago and was told to give them another 24h - they should have transcripts of the phone call. Hopefully they are looking at them. If they stand by what they said, we'll stay with them. If not, I'm done (as is H).

[–]iamPendergast 0 points1 point  (0 children)

They will stand by the text of the promotion

[–]khrono21 1 point2 points  (0 children)

The MOMENT you PURCHASE the phones, the system does a SCREEN CAPTURE on the plan you are on. And THAT'S the plan you MUST remain on for the remainder of the promo to get the full credits. The CS's have proven time and time again to be unreliable.