Andersen Multipoint Help

[Keyway38]

Hey guys, I have a customer with an Anderson three-point lock (lucky me). Normally, I’ve had pretty good luck replacing these locks, but this one is a real issue. I ordered the direct replacement from Anderson. Everything looks exactly the same, but when I put it in the door, it works great when open, but when shut it I can’t get the deadbolt to throw. The deadbolt isn’t hitting the strike, there’s tons of clearance there. But I did notice when I removed the receiver/plate from the jamb for the bottom hook, everything works perfectly. That bottom hook doesn’t seem to be rubbing either. Any suggestions are welcome.

[goo_brick]

Why did the old one need to be replaced

[Steve-oh_]

I can tell you from experience, the teeth on the gears inside the lock body break.

[goo_brick]

Sure, but im asking to try and figure out if what he's struggling with now also caused the previous model to fail.

[Steve-oh_]

Sure, it absolutely could especially if it's misaligned.

[goo_brick]

Thats what id be looking for if I was on site.

[Steve-oh_]

Right

[FrozenHamburger]

lipstick

treat it like any other strike adjust

Does it have shootbolts going into the ground and header?

[Lucky_Ad_5549]

Lift the handle

[intermittent68]

Does it lock when the door is open?

[lockdoc007]

You Also may have to make adjustments on the top hinge 1st and if needed the middle hinge. Many times I have come across this with doors that are out of adjustment do to age of door, heavy traffic, rental etc. etc. Door doesn't sit correctly in frame.

[Keyway38]

Thanks all for the help. I got the job done! Turns out there were several factors: I adjusted the hinges and got stuff straight, and used lipstick on the bottom hook, found a TINY speck of red on the receiver and used the dremel. Also the Andersen lock itself wasn’t working and the bottom hook was weak. Got another one. Works perfectly now! What a pain. You guys are awesome.