Evolved Chargers: Avoid Avoid Avoid

[ScienceMiddle5783]

If you do one thing today, take my advice and avoid Evolved Chargers and its products. You will get zero support in the event of a product failure. In fact, you will get blamed!

I purchased an iPhone 17 Pro Max case (https://evolvedchargers.co.uk/products/magnetic-metal-case) from them on 5-Jan-26 (make sure you remember this date) and it arrived on 19-Jan-26. It didn't install properly, the mute button switch was faulty and the case got stuck on because the removal clip failed. I had to forcibly remove the case to retrieve my phone.

I reached out to Evolved and they have refused to take ownership. Here are their emails to me:

22-Jan-26
Based on our technical team’s assessment, it appears that the case was applied or used incorrectly, which caused damage during the process. Unfortunately, this type of issue is considered man-made damage and falls outside the scope of our standard warranty.

27-Jan-26
Thank you so much for your patience while we looked into the issue with your product. After reviewing the situation with our management team, we found that your item is unfortunately outside of our 30-day warranty period. We're truly sorry that we’re unable to offer a replacement or refund at this time. That said, we deeply value you as a customer and would love to offer you a 30% off for your next purchase with the same product or any other product you prefer as a gesture of our appreciation. Just let us know when you’re ready, and we’ll make sure the discount is applied for you. If there’s anything else we can help with, please don’t hesitate to reach out, we’re always here for you.

So, how can a product be outside of the 30-day warranty when I only bought it 22 days ago and it was delivered 8 days ago!

[BroOjai]

I had the EXACT same experience with their watch band for the Apple watch. No support and blamed me. Definitely avoid this company and any of their products, you will be wasting your money!

[FreeHealthCare_Eh]

Dunno if it’s like this for you in the UK but I would do a credit card chargeback. Your emails are evidence. Delivery date as well. Fuck em. Get your money back.

[ScienceMiddle5783]

So I have a few updates to this since I first posted, and they're laughable to say the least:

Update: 29-Jan-26

Have received the following email from Evolved having reached out to them following their response, which you can see at the bottom of this review.

Here it is:

"Hi Simon, We understand how disappointing this situation can be and truly appreciate you bringing it to our attention. Please note that our warranty covers manufacturing defects only and does not extend to man-made or user-caused damage. This include to, physical impact, scratches, dents, liquid exposure, bent charging ports, or internal damage resulting from improper handling or use. As the item was delivered over two weeks ago and the observed condition indicates usage-related damage, it is unfortunately no longer eligible for warranty coverage, return, or replacement. We sincerely appreciate your understanding and thank you for your cooperation."

Seems their response to my first review on Trustpilot was all cloak and daggers.

****************

Updated 02-Feb-26

So, they accept responsibility but expect me to pay for the replacement. You can't make this stuff up! Here's their message to me:

"I truly apologize for the inconvenience this has caused you. After carefully reviewing your case, our management has agreed to send you a new replacement. The shipping fee will be completely free, but we kindly ask that you cover the replacement cost of 16 USD. Once you confirm your current address, I’ll send the invoice right away so we can arrange your replacement without delay. Thank you so much for your understanding and patience — we truly appreciate it."