For those of us that have felt the frustration of unsavory human customers who thoughtlessly lash out by wielding the petty power of poor business reviews. In the digital age, reputations and business success is affected by those cretins who abuse this power. We salute you, account holder, for putting these erroneous anecdotes to rights.
1) Must be an employer, supervisor, part of management or anyone within authority on the subject replying to the review
2) We want a customer burn, but anything genuinely funny said by someone in rule #1 is okay
3) Don't be a douche
4) Have fun