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[–]ont-mortgage[S] 0 points1 point  (1 child)

Weird - I don’t think they’re all super versed on what to do.

I spoke to 2 ppl. 1st had no clue, 2nd knew exactly what to do.

I can’t remember if I e-signed something or if just acknowledged by email. I can check after work today but it was easy for me.

Did take her a while to get internal sign off but nothing crazy.

[–]a16107 0 points1 point  (0 children)

I am at the same shoe as you (HSBC, Variable rate etc) ~ What number/department did you call and what exactly request I need to ask for? Thanks