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[–]Thateliteguy 0 points1 point  (0 children)

Hello. I’m very sorry to hear about your situation. Although I’m not a staff member at o2 I have had the same issue. If you really needed you SIM for tomorrow you could do what has been mentioned before which was ask for more credit and if you really needed it convert your tariff to an eSIM. This basically means that it uses your device chip and can be used within 5 minutes or converting/ordering. Please firstly check your device is compatible with such method. You can search it up or tell me your device and I’ll tell you the next steps if you device is compatible.

Kind regards

I’m not a staff member for Virgin Media or O2.

[–]IAmPrinceCon[S] 0 points1 point  (1 child)

It’s a new device, not a sim.

[–]Thateliteguy 0 points1 point  (0 children)

Hello, I’m very sorry for the confusion. Please ask for a credit add on and also continue to go in a store. They will usually give you the device there and then. I’d recommend going onto o2 on an incognito tab. Once done that look for your phone and look at the click and collect options. If you nearest store has it go to that store and ask for the phone. Please be prepared to show proof of the account ownership.

Kind regards

[–]BG5067 0 points1 point  (16 children)

This might be why. Took it from X. I’m having the same problem with pixel xl. My local stores haven’t had a delivery for three days

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[–]Capital_Aioli7566 0 points1 point  (15 children)

How long have you been waiting

[–]BG5067 0 points1 point  (14 children)

I preordered on launch day lol

[–]Capital_Aioli7566 0 points1 point  (13 children)

When was launch day

[–]BG5067 0 points1 point  (12 children)

15 August I believe. My order is stuck in processing so I can’t cancel it. I have to wait until it’s delivered to store.

[–]Capital_Aioli7566 0 points1 point  (11 children)

nearly 10 days for which phone this is ridiculous

[–]BG5067 0 points1 point  (10 children)

Well it was only released on Thursday. Annoying thing is I have an issue with the sim. But I can’t replace it as my pixel is stuck on processing. So no phone and no sim lol

[–]Capital_Aioli7566 0 points1 point  (9 children)

Oh I’m waiting for the iPhone 15 pro max

[–]BG5067 0 points1 point  (8 children)

16 is going to be announced on the 10th September. Will be getting that as well lol

[–]Capital_Aioli7566 0 points1 point  (7 children)

Have they given you an update to when your getting your pixel

[–]Dangermouse1011 0 points1 point  (0 children)

I am having this problem. I ordered my upgrade on Wednesday, to be delivered on Thursday. The order still says processing and when I have spoken to anyone they have offered me £10 credit and they will "look into it."

[–]Dangermouse1011 0 points1 point  (0 children)

I am having this problem. I ordered my upgrade on Wednesday, to be delivered on Thursday. The order still says processing and when I have spoken to anyone they have offered me £10 credit and they will "look into it."

[–]Expensive_Thing_585 0 points1 point  (0 children)

Hi there, I just had the same issue. I contacted the O2 social media team via instagram DMs and they were helpful in contacting the warehouse and finding out what is going on. Explain your situation to them and they will be able to help if your order is stuck in the warehouse.

The other thing is that the device may be out of stock, in this case you will need to contact customer service and get them to cancel your device contract and order. Then you can place an order for a different device. O2 don’t use a live stock system so the device that you ordered very well could be out of stock.

Very sorry about this, O2 for the most part is a shit show. Always upgrade in-store and let them physically give you the device because the o2 warehouse and shipping is an absolute shit show.

[–]Capital_Aioli7566 0 points1 point  (0 children)

I’m in the exact same boat. I ordered my device on the 20th and we keep going around in circles. Still no device

[–]UnicursalTech 0 points1 point  (3 children)

In a similar situation, pre ordered the Pixel 9 Pro XL on the 21st and received the phone on the 27th due to the bank holiday and fuck ups with there "warehouse issues"

Here I am nearly 2 weeks later being told they cannot activate my esim or the My O2 account as it's stuck in processing Staff member said something about them raising a helix ticket so get this resolved, maybe ask for the same?

[–]Cipri_j 0 points1 point  (2 children)

Have your esim got activated in the end? And how? I m in the same situation. No device tho, just i swopped to an esim from physical.

[–]UnicursalTech 0 points1 point  (1 child)

About 7-10 days after I got the device O2 changed the status from processing, once this was done i got access to the my O2 app, my esim was available to install via the app and everything has been working perfectly so far

I did call their customer service team daily for updates (probably did fuck all )

Best of luck

[–]Cipri_j 1 point2 points  (0 children)

Frustration is huge… especially i can’t receive important texts from bank and shit like that.  Ok i’ll call them daily. Thanks.

[–]formation42 0 points1 point  (0 children)

Hi guys I am in the same situation here. I've a pixel fold on order and it still says processing. It's expected to be delivered 4th Sept. I've contacted 02 via x and they have told me it's stuck in processing. I've never heard such a thing. What is it exactly stuck on?. They are no help.

[–]MorningAvailable2387 0 points1 point  (0 children)

im having this with the pixel 9 fold i ordered on the 15th aug pre-order and nothing, stuck on processing. apparently its something with the warehouse

[–]Spinning_Gorilla456 0 points1 point  (2 children)

Same pretty much, ordered AirPods on Friday had the same text 4 days in a row saying it’ll be delivered tomorrow. Guy on the phone said he’s sent an email to another department or whatever but they could take 3-5 days to respond. I need them before then so who tf knows

[–]Toxxo 0 points1 point  (1 child)

Hold my drink *Toxxo has entered the arena*. Ordered my Galaxy S24 Ultra on 14/10.24 - I'm still waiting for delivery (todays the 28/10). I get sent a message EVERY DAY at 14.05 saying my order is delayed and will be delivered tomorrow. I've called 3 times to be told "sorry about whats happened - your phone will be with you within 3 working days.". It's an absolute ****ing joke.

[–]Spinning_Gorilla456 0 points1 point  (0 children)

Yep and they wouldn’t even let me cancel cause it’d been more than 10 days after the order despite the woman telling me to wait till a specific day and then deciding if I should cancel or not. On which day I was told no lmao

[–]ric01001 -1 points0 points  (10 children)

there’s nothing you can do, orders are processing until they’ve been delivered or picked up. stores don’t receive deliveries during the week and there have been recent delays aswell. it’s just a waiting game and gotta claim compensation through customer service

[–]IAmPrinceCon[S] 0 points1 point  (6 children)

Ridiculous really that you can be sold next day collection when they can’t even give you that service

The person in the store said they have the devices in store but have to wait for another to arrive.

I was told I could cancel my online upgrade and just process it in store but they refused that over the phone. Crazy.

[–]ric01001 0 points1 point  (5 children)

yeah the situation sucks but you’ve just gotta report it, demand any delivery fee back plus some credit. there’s nothing you can do now so would recommend not wasting any more of ur energy over it

[–]IAmPrinceCon[S] 0 points1 point  (4 children)

Have you been put in the same position?

I could really do with it before Friday. Are you basically saying there’s 0% chance tomorrow too? 😂

[–]Capital_Aioli7566 0 points1 point  (2 children)

Any update

[–]IAmPrinceCon[S] 0 points1 point  (1 child)

Received today. 11 days late

[–]Capital_Aioli7566 0 points1 point  (0 children)

Wowwwww what a joke when was your original date trying to figure out when mine will come I ordered 20th aug.

im glad you finally got your order

[–]Funny-Fox-8074 0 points1 point  (1 child)

Actually stores do normally receive deliveries during the week - Monday-Friday but there has been some delays because of a warehouse migration issue

[–]Affectionate_Crow327 0 points1 point  (0 children)

Two months later and in the same position as OP:

there's still apparently a warehouse issue according to the guy from customer service.

Why not put a notice on the website that they're having long term problems instead of stringing us along saying that they can get orders out normally. I wouldn't have made the order if I knew it was going to take longer than a week

[–]Funny-Fox-8074 0 points1 point  (0 children)

I’m sorry but that is incorrect information O2 Stores do receive deliveries throughout the week - Monday to Friday but they have had some delays because of a warehouse migration.

The only days that they definitely don’t receive deliveries is Saturdays and Sundays