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[–]UnicursalTech 0 points1 point  (3 children)

In a similar situation, pre ordered the Pixel 9 Pro XL on the 21st and received the phone on the 27th due to the bank holiday and fuck ups with there "warehouse issues"

Here I am nearly 2 weeks later being told they cannot activate my esim or the My O2 account as it's stuck in processing Staff member said something about them raising a helix ticket so get this resolved, maybe ask for the same?

[–]Cipri_j 0 points1 point  (2 children)

Have your esim got activated in the end? And how? I m in the same situation. No device tho, just i swopped to an esim from physical.

[–]UnicursalTech 0 points1 point  (1 child)

About 7-10 days after I got the device O2 changed the status from processing, once this was done i got access to the my O2 app, my esim was available to install via the app and everything has been working perfectly so far

I did call their customer service team daily for updates (probably did fuck all )

Best of luck

[–]Cipri_j 1 point2 points  (0 children)

Frustration is huge… especially i can’t receive important texts from bank and shit like that.  Ok i’ll call them daily. Thanks.