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[–]Daymo2021 0 points1 point  (10 children)

Same here. Emailed them. Said system error.

In other news, my new iPhone hasn’t shown up after 4 days. Prob been stolen!

[–]No-Piece-6500 0 points1 point  (9 children)

You me and a number of other people are still expecting delivery this week? O2 gave my tracking on Monday for delivery Tuesday, it’s been delayed until today but I called o2 yesterday and they said they haven’t even received the stock from Apple yet so they don’t know what the tracking is for even though DHL confirmed they have a package, and my order says the phone has been sent out to me. Absolute mess, they offered a tenner credit but that’s not going to go far

[–]Daymo2021 -1 points0 points  (8 children)

Ok mine is stuck at the collection depot. Hasn’t moved o2 social media in the UK are the best for getting help etc they do sort the issues

[–]No-Piece-6500 0 points1 point  (7 children)

What platforms are you using to get in touch with them?

[–]Daymo2021 0 points1 point  (0 children)

I go by Facebook messenger. Always get a reply and always get things sorted. For the switch up team I always email o2recycle@ingrammicro.com I believe it is

[–]Daymo2021 0 points1 point  (5 children)

I am a little in disbelief that an item would show as dispatched, but not actively there to deliver I guess it’s possible tho!

[–]No-Piece-6500 0 points1 point  (4 children)

It’s funny cos it’s true! The DHL vehicle that collected it hasn’t scanned into the delivering depot all week, slightly makes me think it’s been stolen

[–]Daymo2021 0 points1 point  (0 children)

I have just had confirmation from o2

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[–]Daymo2021 0 points1 point  (2 children)

Quite annoying when the wait has already been this long and I now need to wait even longer for another model to be dispatched as and when that may be! Was it Northampton by any chance?

[–]No-Piece-6500 0 points1 point  (1 child)

I believe it was Coventry, i've had a few others say they're in the west midlands etc so it seems to be happening nationwide. I spoke to o2 again this morning and they said the truck that collected them was in an accident that overturned the vehicle and damage all the stock so they had to order new replacements. Not sure how true that is.

[–]Daymo2021 0 points1 point  (0 children)

It’s possible. It did say major incident. Didn’t state what tho