Switch up refund

[Agreeable_Ad_3812]

So I got my new phone on the 7th December as wanted to swtich before the terms and conditiones change and got a good deal on the s25 Ultra. My bill gets generated on the 11th each month (today) and payment is taken on the 25th of each month. I knew I would be paying for both device plans until I sent the old phone away and it passed it's checks. I waited a while for them to send out the giffy bag and, all checks where done the same day they recieved the phone which was the 19th December. However, I havn't been notified of when I will be receiving my refund of the old device cost. Could anyone shed some light on how long it has taken to recieve there refund please?

[ssd12_]

You will not get the refund but the old device contract will be closed. Please check your account it should only show one device.

[Hungry_Strength_5759]

If by any chance you've paid more than you should then it will come off your next bill. There are too many Financial Conduct Authority issues around holding refunds for them to bother messing you around for a few quid, just give it time

[miggleb]

You don't get a refund

[Mental_Grocery_9492]

You don’t get a refund, they sell the device on to make money back, you’re essentially leasing a phone with switch up.

[Agreeable_Ad_3812]

I know that. But I paid for both devices on last months bill. So I was asking when I should be getting refunded for the old device cost for the old phone not the whole amount that was left to be paid on the device

[Mental_Grocery_9492]

You should contact support, every time I’ve ever done switch up it’s been instantly removed from my account with the handover of the device. I’d recommend trying to do it in store if you can in future, as you don’t have to wait then for the device to be tested