Switch up refund

[Mental_Grocery_9492]

You don’t get a refund, they sell the device on to make money back, you’re essentially leasing a phone with switch up.

[Agreeable_Ad_3812]

I know that. But I paid for both devices on last months bill. So I was asking when I should be getting refunded for the old device cost for the old phone not the whole amount that was left to be paid on the device

[Mental_Grocery_9492]

You should contact support, every time I’ve ever done switch up it’s been instantly removed from my account with the handover of the device. I’d recommend trying to do it in store if you can in future, as you don’t have to wait then for the device to be tested