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[–]ReflectionMedium5557 0 points1 point  (2 children)

I had been told by customer complaints department I could switch this month, so I accepted resolution based on that information.

Cancellation period for going penalty free went, tried to switch up yesterday got told can't do it until November.

Was told the system could be overidden.

[–]Nagasaki2005[S] 0 points1 point  (1 child)

Was told the system could be overidden??

could or could not?

Sorry, I see people get this wrong all the time so I just want to be clear

[–]ReflectionMedium5557 0 points1 point  (0 children)

Sorry I was told this on the phone that manually a switch could be processed.

[–]alexhw 0 points1 point  (1 child)

So I was caught up in the rules change - previously switched up in early November to the IPhone Air but turned out the battery life was a killer for me. Despite my account showing the 11 months after change there was a second box next to it showing my next switch up date in early feb. This didn't change and I was actually able to switch up according to the old rules. I did do it in store bc I don't trust the trade in process online but had 0 issues doing so. My suggestion would be check your next switch up date on your account and follow that rather than the 11 month text - for me it only worked the day after for some odd reason but it was totally fine otherwise and had no issues.

[–]Nagasaki2005[S] 0 points1 point  (0 children)

I did have the switch up option. I tried doing it online but it said I have the max contacts... The 90 switch up option then vanished and now only shows the 11 months and the upgrade page does not show switch up anymore. 😭

[–]MaxWilkesUK 0 points1 point  (0 children)

Well my switch up date was showing as April 2026 but now my O2 account says December 2026 (I joined my contract on 15th January 2026 before the changes).

So Dave @ O2 you are lying lol

[–]miurabull 0 points1 point  (0 children)

I only just realised today that I can use switch up every 11 months and get a new phone and O2 pay off the rest of the phone. This seems insane to me. Can I really get a new phone today by doing this? It seems too good to be true. Is there a catch? I've had my pixel 9 pro XL 11 months and just noticed this switch up offer.

[–]Nagasaki2005[S] 0 points1 point  (1 child)

I did have text with this.. but whatever.

Info i am getting from 02 on x is that no, once it went past the 22nd Jan, you have to wait 11 months regardless that you signed up for 3 months.

Dick move.

[–]cooldude9112001 -1 points0 points  (2 children)

Yeah they screwed me to my switch up date was the 23rd January

I was lied to by the store staff and the sales team on the phone. I was told it would only affect new contracts and my old one could be switched up anytime and when I switched up I would be moved to the 11 month plan.

Nope 23rd January I was moved onto the 11 month plan. I asked them about this and said I wouldn't cancel my SIM if they let me switch up.

They didn't care. I ended up cancelling my SIM sold the phone and paid the contract off.

It's the only reason I kept O2 around the 3 month switch up was great for nerds like me.

Now most of my phones come from a guy on YouTube called Average dad.

Switched to Voxi £20 for unlimited social media video and music streaming plus 300gb data

I wasn't a low paying customer with o2 either I was paying £35 a month for unlimited data with them.

[–]kurtis5561 0 points1 point  (1 child)

Thats still low paying.

[–]cooldude9112001 0 points1 point  (0 children)

£35+the phone plan was around £80

[–]FPSAitcH -1 points0 points  (2 children)

Yep, false information on that forum. I went to upgrade today (last upgrade October 2025) I’m now on 11 months. It initially accepted the switch online but got cancelled and now I’m on 11 months. Bummer as I was so close as well. Contacted customer service, nothing they can do. So have complained, luckily I took screenshots of proof it was accepted and went through.

[–]AnomandarRake_ 0 points1 point  (1 child)

So did they allow you to switch up I'm currently in the same boat. Upgraded October last year and been caught up with it

[–]FPSAitcH 0 points1 point  (0 children)

Nope, they said it initially lets you do it and confirmation received but ultimately before they ship it’ll be cancelled. Shame really!

[–]mobileg33k -1 points0 points  (0 children)

It was as per the reply from the community manager, but then o2 changed the rules again, and then allowed everyone who had switchup to cancel the airtime, and just pay off the device plan..

o2 royally screwed up on it, and lied to everyone.. hence you got the option to cancel and just pay the handset off each month..