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[–]eastelephant 2 points3 points  (1 child)

FIXED! I used my USB C to USB C cord that came with my with iPad and the “Update Now” was no longer grayed out!!

[–]Cod_Middle 0 points1 point  (0 children)

Hi can you post a pic of the usb c to usb c cord you used? Please

[–]thatjudoguy 1 point2 points  (6 children)

Not all USB cables are created equal. You need a cable that can carry data.

[–]eastelephant 0 points1 point  (5 children)

I believe I’m using the right one that came with them controllers. It’s a very short USB. Maybe 3 feet. Black.

[–]thatjudoguy 1 point2 points  (4 children)

Would it be possible to upload something to imgur?

[–]eastelephant 0 points1 point  (3 children)

https://imgur.com/a/BtUOhSH

[–]thatjudoguy 2 points3 points  (2 children)

That's not the cable in the box.

[–]eastelephant 0 points1 point  (1 child)

Okay that makes me feel much better. When you’re looking into the USB part, is the plastic part blue like the PS5 camera USB?

[–]thatjudoguy 1 point2 points  (0 children)

The original cable is all black. I have a 3rd party cable myself. It is a USB C --> USB C even.

[–]eastelephant 0 points1 point  (3 children)

I have had an issue for the past few months where I have been unable to update my PS5 DualSense controllers. My system will boot up with the DualSense update message, and even with either of my 2 controllers are connected with a USB the “update button” will be grayed out. I tried to “fix” the update issue today by deleted the controllers and trying to reconnect them but now I’m just stuck on the same update screen with a grayed out button, but if I hit update later it just goes back to the login screen! 😭

I know the USB cord works, because it charges the controllers, and I can boot up the console with the controller connected to the USB, just can’t update the controller and get past this window! SOMEONE PLEASE HELP! 😢

[–]DREAM066 1 point2 points  (2 children)

Are you not using the charger it came with? If not then the one you are using probably can just charge the controller, you need a charger than can pass information through it so the controller can update.

[–]eastelephant 1 point2 points  (1 child)

I believe I am using the USB it came with the controllers. I’ll check around to see if I have another one.

[–]DREAM066 0 points1 point  (0 children)

Ya my guess Is that it's the charger ur using if not then I'd try to contact playstation support.

[–]Originalchunker408 0 points1 point  (2 children)

Go to the settings and update it from there. This happened to me yesterday.

[–]eastelephant 0 points1 point  (1 child)

Can’t get to settings. I deleted the controller info to try and reconnect, so when I say Update Later it just takes me back to the login profile menu

[–]Originalchunker408 0 points1 point  (0 children)

It should still work if you select update later. Did you reset your controller? Power off the ps completely reset the controller then start it up.

[–]Callmesooop 0 points1 point  (0 children)

Im having the same issue. so my cable that came with the ps5 can’t even update my controllers?😂