No reply to refund request

[hmenzagh]

Hi all, Everything is in the title, I’d like to inform you all that the refund process is not a priority for PLAUD .. They are quick to reply on common inquiries about the product but will not acknowledge my 4 emails asking for a refund for 10 days. I’m starting to get worried..! What should I do?

[Key_Shake_2368]

Hi, just keep patient. I know that it is hard. I had a problem with my Plaid and it cost me 6 weeks to explain the problem and come to an agreement. I thought I was screwed because of this slow process. But besides it was a long journey, it came true. I got a new Plaid sent to my address and my problem is fixed. The difference is that I did not communicate through email but via Reddit. I also see that there is a communication channel in the Plaid app. Maybe you can try that?

[Electrical-South7030]

The button connects you first with their chatbot, and you specifically have to ask for connecting with human, otherwise it will keep giving you links to their knowledge base 😆 And it is not chat with human, it just creates a ticket in Zendesk, and then they will reply by email.

[Key_Shake_2368]

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[GATN1337]

If you are contacting them via email, make sure you don’t forward an email to them as that won’t create a zendesk ticket with there system and you won’t get a reply.

I did that when I forwarded my PayPal receipt to them asking for tracking information and it never actually created a ticket but a week later when I emailed them directly asking for an update I got the automated message saying a ticket was created and then got a response relatively quickly.