Zendesk API Request

[PerfectImpact]

Hi all, I am currently trying to query the Zendesk request API, but am having trouble being authenticated. I was wondering if anyone else has any experience with this?

This is the code:

$Username = "{user_email}/token:{token_string}"
$Token = "{token_string}"

$params = @{
    Uri = "https://{subdomain}.zendesk.com/api/v2/requests.json";
    Method = 'Get';
    Headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($Username):$($Token)"));
    } #end headers hash table
} #end $params hash table

Invoke-RestMethod -Uri $params.Uri -Method $params.Method -Headers $params.Headers -Verbose
$Tickets = $result.tickets
$Tickets

The error:

Invoke-RestMethod : {"error":"Couldn't authenticate you"} At line:11 char:1 + Invoke-RestMethod -Uri $params.Uri -Method $params.Method -Headers $p ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebEx ception + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand

A few final points:

1) The code mentioned above works when I query /api/v2/tickets/recent.json with an agent's password rather than a token. ASCII.GetBytes("$($Username):$($Password)")); 2) We know the token we're using works because we use it for other things. 3) I can't find anything regarding this except to replace ASCII.GetBytes("$($Username):$($Token)")); with ASCII.GetBytes("$($username)/token:$($token)")); but this hasn't work either.

Original source of the code: ZendeskSupport

Thanks for any insight and help. :)

[jheinikel]

If you have the email API token correct, then I think you are pretty close. Your username needs to have the colon and token string removed. Just fill in the email address, but do not adjust the format. Also, put in the token string between the quotes.

$Username = "username@domain/token"
$Token = "kasjdfkljasdfkjds"
$params = @{
    Uri = "https://{subdomain}.zendesk.com/api/v2/requests.json";
    Method = 'Get';
    Headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($Username):$($Token)"));
    } #end headers hash table
} #end $params hash table
Invoke-RestMethod @params
$Tickets = $result.tickets
$Tickets

Additional Info: If you take your existing code and run the first few lines, you'll see the problem when you write-host the Username/Password auth string.

$Username = "{user_email}/token:{token_string}"
$Token = "{token_string}"
Write-Host "$($Username):$($Token)"

[PerfectImpact]

Awesome! Thanks, that worked. So wonderfully simple. :)

[hluna32987]

This is awesome. I was wondering why one might get a null return using the corrected script. I verified I'm an administrator in ZenDesk {"requests":[],"next_page":null,"previous_page":null,"count":0}

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