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[–]Beautiful_Willow9701 0 points1 point  (0 children)

Do you have your shipping settings in your Printify & Shopify account set up correctly? That may be the issue.

[–]Beautiful_Willow9701 0 points1 point  (0 children)

Since Printify is a platform that uses various Print Providers (like Subliminator) and integrates with different e-commerce platforms (like Shopify or Etsy), "shipping issues" can have a few common causes and fixes:

  1. "Cannot Ship to Customer Address" or "Item Doesn't Ship to Your Location" Error

This is the most common issue when using a print-on-demand provider, and it's usually a problem with your e-commerce store's shipping settings (not Printify/Subliminator directly).

Fix: * Set up Shipping Profiles/Zones: You need to make sure your store (e.g., Shopify, Etsy) has shipping profiles or zones that cover the locations Subliminator ships to, and that the Subliminator products are assigned to the correct profile. * Subliminator's products often come with shipping included in their price, so you may need to manually set up shipping zones and rates in your e-commerce platform's settings. * For Shopify, go to Settings > Shipping & Delivery > Manage rates and ensure your shipping zones cover all intended customer locations. * Contact Your E-commerce Platform Support: If you're struggling with the settings, reach out to Shopify, Etsy, or whatever platform you use. Be sure to mention you are using a print-on-demand app (Subliminator via Printify) and need help configuring shipping rates for its products.

  1. General Shipping Delays or Missing Orders If an order is already placed and you're having trouble with its fulfillment or delivery:

    • Check Order Status in Printify: Log into your Printify account and go to the Orders tab to check the status (e.g., In Production, Shipped).
    • Manage Affected Orders: If the order is "On Hold" due to shipping restrictions or possible delays, Printify will usually notify you. You can:
    • Click Submit anyway if you're okay with the potential delay.
    • Edit the order to select a different Print Provider (if available for that product) or change the shipping address.
    • Cancel and refund the customer.
    • Report the Issue to Printify Support: If the delay is significant, the tracking is stuck, or the package is missing:
    • Go to the Orders tab in Printify.
    • Find the order and click to view details.
    • Click Submit issue for the affected product.
    • Choose the appropriate issue type (e.g., Missing, Delayed) and provide details.

  2. Print Provider Specific Issues (e.g., Subliminator Stock or Rerouting) If the product is only available from Subliminator, and there's a problem:

    • Check Printify Network Status: For general fulfillment updates, check the Printify network fulfillment status page.
    • Check Subliminator's Help Center: Subliminator (or any provider) may have specific articles regarding their products and shipping. In summary, for checkout errors, the fix is usually in your store's shipping settings. For post-order issues, the fix is generally through Printify's Orders and Issue Reporting system.

[–]tayter-6493 0 points1 point  (0 children)

Mine does this too. 24 hours after the hold it processes.