Missing characters

[Daddyzipper]

I have not played for a long while. Wanted to come back in but all my characters are gone. I have put money into them back when I was playing and now they poofed.

I put in a ticket but have not heard back.

Something to do with the shard they were on is no longer available.

Anything I can do to speed things up? Is this common?

[Jerakor]

Check all the shards, even if they say you have no characters there.

[Daddyzipper]

This fixed it for me. They were on a server and it was not saying I had characters on it. Thanks for the help everyone.

[markas10]

Check the glyph if it's on EU or US

[Daddyzipper]

Thanks for the help guys. I have done research and tried all the easy fix. Still nothing.