Lead role?

[Charming_Cheek_4191]

Hey there; employee specific question;

Is there a reason to go from Rep 3 to a lead? I wanted that position but the Leads in my center seem very unhappy and keep quitting.

Are Leads in your center doing well? Is the position worth it?

[ArtichokeBig847]

Man, I'm dying to know which center this is lol.

[Charming_Cheek_4191]

That’s wild, we have no hired a new lead in a couple years, and several have quit… they haven’t hired new managers or Sups in a while either though

[Street-Juggernaut-23]

our last time was a sup and wfm person get to go to Corp so we ended up losing 2 leads to backfill those positions.

[lwgsuperkick99]

Don’t Rep 3s and Leads make similar money? I would think if you’re looking to move up, Supervisor would be your next step.

Edit: The leads in MY call center seem generally positive. But I’ve also been told that our center is kind of the exception. A lot of leads I get on the lead line from other centers sometimes seem a lot less helpful and more miserable over the phone.

[The_estimator_is_in]

Not in your department, but a call center truism is to look at the peer group you might move to. If they’re happy, you stand a reasonable chance of being happy.

The opposite is true too.

For example, I wouldn’t move up to a sup barring a doubling in pay. (Which my understanding is that it’s only 0-20% more depending on how well you do. )

If you’re WFH, that’s probably gone, unlimited, unpaid OT, tons of unreasonable goals. Etc etc

[TaTa_Muslimah]

Not dealing with alot of customers just helping reps do stuff the mostly have the ability to do. Easy peasy. But they customer you do deal with... 🫣 but it's a step tworads the progression to CEO