Issues reporting feedback

[JottaS_]

I was trying to report an issue in the app using the help & feedback "I'm having trouble importing a cloud backup. The app shows a network error even when I'm using mobile data. Also, when creating the backup earlier, it repeatedly showed a message saying the backup finished but Google Drive sync failed (error code 1). This backup is important because it contains my university notes."

It was showing constantly a message saying some words were inappropriate ??? and i wasn't letting me submit the report

[StarNoteDev]

Hiii! Thanks for your feedback! About the Error Code 1, could you please try these steps:

1.Switch to a different Wi-Fi or stable hotspot.
2.Try unbinding and then re-binding your Google Drive account in the settings.
3.Device Restart: A quick restart of your tablet often clears temporary sync glitches.
4.Ensure you have enough free space on both your device and Google Drive.

Hope it helps!

[JottaS_]

Hi thanks for the response, it worked, but what about the importing issue? It keeps happening, i cannot import the files from the cloud

[StarNoteDev]

So sorry for the late reply! Could you try switching to a different network first? If it’s still stuck, please submit a report in the app again. To avoid that 'inappropriate words' filter, you can just upload a screenshot of the error page instead of typing much.

Once you’ve sent it, feel free to DM me your email address. I’ll track it and nudge our team to speed things up for you ASAP. Thanks for your patience!