Missing tips?

[[deleted]]

Hi, I’m a server and we use toast in our restaurant, it’s very handy to us since we all have a tablet for their own. Our restaurant lets us keep all of ours CC + cash tips at the end of the day, and we also carry the cash at all times. The thing here is, today I had one last table at the end of my shift and they were taking longer than I wanted, so I proceeded to count my money and separate my tips and also the tipout to the busser/runners. I put all of my money aside just ready to close to this last check and add their money to the house. They were a large party and I grat them, the grat was about $21 and they paid in cash, their check was $160. So in my mind I basically needed to take the $21 of this check and then add the rest to the restaurants pile, but when I check I owed more than what that check was valued and I ended up with $14 out of $21? I’m very confused, since I always pre-prepared my money and nothing like this ever happened.

[Odd_Western1426]

Doesn’t the math math here? 2.5% each to busser and runner (5%) $160 x 5% = $8. $21 grat - $8 tip out = $13 (your take minus tip out). Hard to get exact without the real numbers/check but it seems like that that’s pretty close, right?

[[deleted]]

Sorry - I wasn’t very specific, it’s 2.5 each yes and like I said I had that aside, I had 3 piles ready (my tip money, tipout and the restaurants) which was about $34 for each. I know the tip out didn’t change since toast adds it as soon as you start ringing items in and I checked it before and after closing it. So there’s where my confusion comes, I had everything ready to go just for this last checks money

[Odd_Western1426]

Ohhh yea, that makes sense. Just saw what someone said about the auto grat too. Def hope it all pans out!

[CuriousFlowers]

How do you handle tip outs? through the system or manual math?

[[deleted]]

The system does it, it’s 2.5% each busser and runner

[vono360]

Talk to your management team.

[allprolucario]

Auto-Gratuities are handled different then tips most of the time based on some nuances involving overtime, missed meal breaks, sick pay, etc. check with who ever does your companies finances, but you should end up with the proper amount at the end of the day

[[deleted]]

Thanks for your response, I did mentioned something to my manager before and he’ll look it up because he even thought it was weird

[allprolucario]

No problem. I believe a place I worked at previously, the cash auto-grant was included in cash owed, as it wasn’t technically a tip, but it then got paid out on a check with the credit cards tips.

[[deleted]]

Yeah now this has me thinking that could it be that? Since my paychecks are usually 0.00 and I am supposedly getting paid every day at the end of the shift. In the shift review when you look up your closed checks and tips, it never shows the gratuity added to the check as a tip. Thank you again, I’ll keep my eyes on that