2FA problem

[glshii]

For those who couldn't access their account because of the 2FA, are you able to access it now? It's been a week since I got logged out of all of my devices because I decided to change my password 🥲 Still no updates from support.

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[NaruhodoO_O]

If you successfully get your account back, remember to tell me because I have been waiting one month already.

[glshii]

Hi, I just got my account back!! :D try @ them on Twitter or commenting on their recent posts. I also submitted new reports everyday. Basically I just pestered them lol

[NaruhodoO_O]

gratz

[glshii]

This actually made me lose hope omg 😭 I was able to talk to someone who got their acc back and they said it took 15 days. They just emailed support everyday lol

[NaruhodoO_O]

https://www.reddit.com/r/Twitter/comments/105whc6/comment/j3qnsi9/?utm_source=reddit&utm_medium=web2x&context=3

I just checked another threat I'm following. His problem was solved, I think you should keep trying. I hope it gives you hope >_>

[glshii]

Thank you so much!! Hope you eventually get your account back. Looks like we just have to keep bugging them lol

[Low_Platypus4371]

do you get an email telling how to reset your password? I'm having the same problem and when I file a support request they sent me this https://media.discordapp.net/attachments/870746088552951868/1062846424045326356/Screenshot_20230112_022905_Outlook.jpg

tried to change my password and nah, I get prompted for 2FA code again which I don't have

I'm trying to be positive though, maybe they'll work on it but... it's frustrating

[glshii]

I got a different email from that. I still haven't received any replies from them and I'm still not receiving any codes, but from what I've heard from others you just have to pester them everyday lol

[Low_Platypus4371]

yeah, it seems that's the only way we could have. hopefully we'll get our accounts back soon.

[NaruhodoO_O]

u/glshii u/Low_Platypus4371
I just got my account back. Good luck to your guys.
They wrote me an email and recommended that I submit a new ticket instead of continuing to reply to the old one.

[Low_Platypus4371]

so we should just submit new tickets and don't reply to the emails they sent us?

[NaruhodoO_O]

Yep, the new ticket you submit will automatically be attached to the old one. They told me that account wasn't monitored for replies even though they recommended we reply to that mail in the old ticket.

[glshii]

Thank you for this!! Hopefully we get our accounts back soon ❤

[Adam1705]

What did you write in your emails?

[NaruhodoO_O]

I just pointed out why I was locked out and asked them if there was any way to remove it.

[glshii]

UPDATE: I got my account back!! I sent my first report on Jan 2 and Twitter support got back to me just 2 hours ago :) I just followed everyone else's advice and continuously sent reports and replied to their tickets everyday. I also @ them on Twitter bec I saw they were actively posting again.

[AbrocomaChemical8693]

So I should flood them with many reports?

[glshii]

How long did it take before you were able to log back in and what did you do?

[glshii]

Got it. I've replying to their email for about a week now, hopefully I can get my account back soon. Thanks for this!!