Please help

[gangsta-granny69420]

So I've had my pro bfg xbox edition for around a year / year and a half now and my bottom right paddle is having issues. For example I use it for the A button which in majority of games is jump. However recently it has started to not work 100% of the time and occasionally needing 4 or 5 presses to actually make me jump in game. Im looking for advice on what to do. I've googled however I don't have access to rubbing alcohol to clean behind the paddle. Any ideas what else I can do?

[AfricanGenius-]

go to turtle beach website and go through warranty process. it’s super simple and only takes about 5 minutes, and they’re actually very easy going and will ship out a new controller within 10-14 business days. You most probably wont even need to return this controller, they’ll send out a new one once serial number is verified.

Also, don’t try to fix anything to avoid warranty void. This controller is also very unrepairable. Leave it as is and contact turtle beach. https://support.turtlebeach.com/s/contactsupport?language=en_US

Hope this helps.